Diwan Hotel

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1 reader found this review helpful

what can i say, this hotel is not fit to have any kind of star rating, it should be condemed, to say this hotel is only 10 years holiday, it is in dreadful condition.. we arrived a party of 5, 3 adults, 1 child of 9years and 1 infant of 13 months, we booked a family room, but were given a room wth 2 beds, the 1st room was disgraceful, the 2nd was even worse, sun lounger plastic toppers were used for mattress, bare elecrical live wires, kitchen area that i wouldnt feed a dog on, broken tiles around patio area, very few lights working, cots that should be burnt to get rid of diease. the pool had broken tiles around and at the bottom, with 4/5 people cutting limbs, fingers & toes daily, incl my son and husband. one man cut his leg on the pool stps had to have 40 stiches, the food was the same everyday, guests were have take outs from mcdonalds & kfc. all incl drinks stopped at 10pm, contaminated rubbish found on the grounds. nothing for children to eat or do, what we paid £2,000 for we most certainly didnt get... this hotel needs a serious review.

1 reader found this review helpful

Just returned from Al Diwan and would never go to that hotel ever again. Read reviews before we went but thought some were just people being picky. How wrong we were. It is all true about the broken tiles in the pool. Kids were cutting themselves everyday even with swim a shoes on. One guy had to have stitches in his foot and kids were bringing sharp broken tiles to the side of the pool. Had to get up around 5 o clock each morning to get a sunbed and u couldnt leave them or they would be taken by somebody else. Only 40 sunbeds for 150 rooms.People were actually fighting over them.Had to change room when we arrived as the door had to be kicked in from the outside and balcony door wouldnt open. Also the bed linen was filthy and when u sat on the sofa bed u ended up on the floor. The food was the same everyday and always cold.It was disgusting and seeing as we were all inclusive we spent more money going to macdonalds just for something decent to eat.There is no such thing as snacks during the day and the drinks were served in small plastic cups. The bar closed between 9.30 and 9.45 every night and the entertainment was virtually non existant. Kids were bored to death and starving as they were surviving on plates of cucumber or tomatoes. They had to risk going in the pool cos there was nothing else for them. The hotel is in the middle of nowhere so you av to get taxis all the time.We were told the rooms had hairdryer, sat tv and mini bar. RUBBISH. U were lucky if the loo flushed.Egypt istelf is lovely. Naama Bay is great and I wish we would have picked an hotel near there. Honestly dont go to this hotel even if you think u get a good deal cos u will regret it. On the day of leaving, even if u not being picked up till late evening u will not get a meal or a drink after 3 in the afternoon cos they stop serving u and if other guests try to get drinks for u they get refused and watched all the time by the staff. It really was horrendous the way the guests were treated.If this hotel was in England it would be closed down for health and safety reasons.Believe me if u want to enjoy ur holiday pick a different hotel. Would not recommend this to my worst enemy.

3 readers found this review helpful

I went to Al Diwan Resort as a last minute bargain holiday, through which I paid a very reasonable price for at Fresh Holidays. The resort is a small, friendly and welcoming that has the decor and surroundings typical of Egypt. My family and I enjoyed our stay there as we got free use of Sharks Bay beach which is the best known and most popular spot for diving and snorkelling in the area. The kids had lots of activities to keep them occupied, which was great for us. Another great thing about the resort was that all meals were included which as a large family was beenficial - I would recommend large families alike to go to Al Diwan Resort also.

1 reader found this review helpful

After handing them the key for the room we where advised by the receptionist to leave our bagage while we eat at a safe room where they store laguage (it was supposed to be secure ) after our lunch we went to the buss to go to the airport and when i searched my bag for my psp and iphone i realized that it was gone. Unfortunatly the management did not help us in any way and because we would have missed our flight we had no option of complaining to the police (wich told us that we have to stay thre during the investigation). I am prety sure that one of the staff took our stuff because the receptionist said he did not see anybody going in the room (he was sitting 2 meters away from the entrance of the room with a clear view on it. Be waned Do Not Go

5 readers found this review helpful

As a party of 8, we were very delighted to land in Egypt. We were dropped off last to our hotel, El Diwan. Arriving quite late in the night, we were told we had to wait for our rooms because they were overbooked! We had booked four double rooms and they tried to sell us a 5 person apartment and as you can imagine it would have been very difficult for all of us 8 to fit in that tiny apartment. After the hotel management made us wait over an hour, they gave us our rooms and to our extreme delight one flimsy pillow. We asked for more and we got the same response, "overbooked". My room had no towels of any sort and the A.C was broken. I called for them to fix it and they said we will do it tomorrow. So already it was turning out to be a disaster. We all thought it would get better after a good nights sleep, however this was not the case.
As we booked all inclusive we assumed there would be no restriction. We were shocked to find out that they had a time of 10 am to 10 pm on soft drinks and coffee. This hotel did not believe in offering snacks or anything of the sort. Breakfast was very poor as they did not have any cups. glasses or plates. Every morning they would run out of cutlery and do their utmost not to help the hotel guests. Lunch was even more of a joke! Out of the the 2 weeks that we were there, they had 2 decent lunches. Dinner was the worst I have ever seen in my life. There was hardly anything vegetarian. The kitchen staff did not help when questioned upon the foods and every day was the same old thing. One good thing was their bread and the desserts were usually good.
The swimming pool was more like a horror show. In the two weeks we saw 8 guests injured in and amongst the pool. One guest had 12 stitches in her ankle and others had between 3-7. The worst thing was that the hotel did not even care for these people. They had not heard of a first aid kit and did not even want to offer drinking water. Also the chlorine was unbelievably disgusting. We had seen 2 people come out with rashes on their skin. The pool was very, very unclean and unhygienic.
In addition we did meet some very good people there and came back with a few friends.
Overall the hotel is rated 4 star but in fact it is like a 2 star. The hotel cleaners and the security were fantastic but the kitchen staff and main hotel management were beyond shambolic.

4 readers found this review helpful

well i thought it looked very nice then we went to dinner the food is the same every day pasta and rice the main pool was bad crack tiles and chipped not to mention 16 people cut or injure them self but among all i had the worst injury i was playin volleyball in the pool and i slipped on a crack tile and slice my foot open and had to have ten stcihes and when i cut my foot open they were still playin volley ball and five minutes after min someone else did there foot but had 2 stiches i had they worst injury from this hotel no matter how many people complained abut the mian pool they would no close it.but sharks bay was amazin.

2 readers found this review helpful

I stayed at the Al Diwan resort with six other people in three seperate rooms. When we arrived at around 1 in the morning we were helped with our luggage and were shown to our rooms, in one of the rooms three people shared but it only had two beds so we had to wait around an hour to get an extra bed. We were also ment to have a room with a balcony over looking the pool but insted we got no balcony so i asked if we could swap rooms which we did and got a balcony but it still didnt over look the pool. The rooms were tidied and cleaned everyday by a friendly cleaner. The rooms could do with some decoraing as our bathroom tiles had cracks in them on the floor. Also the beds were quite hard and took time to get used to.
The food was not at all great, it was the same buffet everyday and got a bit boring which made you not really want to eat by the end of the holiday. Most of the people who work there are very friendly and some are not. The swimming pool was dirty but i believe somebody made a complaint whilst we was there because they cleaned it. Also the tiles were chiped and cracked which caused injuries during our stay.
The entertainment wasnt too good either there isnt much for the kids to do apart from swimming.

4 readers found this review helpful

Me and my daughter 14 went on this holiday together and had an excellent time .The people there were amazing and the manager could not be more helpful.The food was average you basically get what you have paid for and the staff could not be more helpfull.My daughter and her friend would sit up at the bar al night with one of the workers playing pool or messing around wiith them which i was happy with as they looked after them .We met many people out there and went places with like sharks bay and namma bay with them .This holiday was amazing Couldnt of wanted a better holiday .We did not want to leave and will be returning next year to the same hotel as we had such a great time . The bad reviews are people who are to picking and should go to a 5 star if they didnt like it .

3 readers found this review helpful

We had never been to Egypt before and always thought it sounded a little expensive but after seeing a fab late holiday deal on the internet we decided to broaden our horizons!
We booked with Monster Travel who were great as we got a package holiday with a major tour operator at a bargain price.
We loved every minute - the hotel; Al Diwan Resort was lovely, clean and with a great pool. Typical 3 star accommodation but only 15 mins from the airport so transfer times were great.
We also took a trip to Naama Bay and Sharks Bay which was nearby and the hotel provided a shuttle bus to both so we took snorkels, a word of advice if anyone is thinking of taking advantage of a last minute holiday deal to Egypt - buy an underwater camera - the fish and the coral were amazing.
Also Naama Bay was great for shopping we got plenty of presents for the guys back home at great prices. Don't be afraid to banter with the shop keepers for that great holiday bargain.
Naama Bay also had great night life so it was ideal of us as we like a good night out.
I would recommend this holiday for couples but also I think young families would have a good time on the lovely beaches and snorkelling. As far as last minute holiday deals go this was our best bargain ever!
10/10

6 readers found this review helpful

I booked this hotel for Myself and partner for a relaxing romantic break after just having a stressfull and emotional last few months, I booked 1 day before actually going and for 1 week all inclusive or so we thought and I booked unfortunately before reading any reviews. What a big mistake.
We arrive on thursday 11th June around 2300hrs, there was no welcome drink for you while you filled in your arrival details, we were then taken to our room, we wanted to freshen up have a quick shower then go for a drink however the hot water taps were not working. We went to inform the person at reception who while having the conversation with my chest informed them that this would be sorted out 1st thing in the morning. When this was completed we went to the 24hrs bar to get a bite to eat and a drink, upon trying to order we were informed that the all inclusive for food and drink finished at 2200hrs and therefore had to pay for a pizza and 2 drinks. We went and sat outside and waited for our pizza and dispite there being no other persons around it took 40 mins to get our pizza. We then went to bed.
We woke around 0830hrs and went to breakfast while still not having showered, we got to breakfast around 0900hrs and dispite breakfast being served from 0700hrs to 1000hrs there was hardly any food left and what was actually left was stale, I went to get a drink and there was a fly in the juice!!! lovely.
We decided to leave breakfast and get a snack later on. We then went outside to relax by the pool in the glorious sunshine, however around 1000hrs the pool entertainment arrived and started the music which was a variation of hard core dance, Bob Marley and egyptian music. Hard core dance at 10 in the morning.
We then had our meeting with our welcome rep around 1600hrs and informed him regarding the water, he went to speak to reception who informed him that we had noe told them about it, We put the forgetfullness down to the fact he had the conversation with my breasts and coudn't actually remember it, we later realise it was complete incompitence. They finally came to our rom 2 hrs later and informed us that it couldn't actually be fixed and we had to change rooms, the next room we went to was a health and safty hazard, broken glass on the tables, broken mirrors, electric cabels showing and the cold water wasn't working, we therefore changed rooms again our 3rd room had brown water coming out of the taps, the bed sheets were full of cigerette burns and there was what looked like an old blood stain on the sheets, Again we had to change rooms, the 4th room was ok although by the sink in the little kitchen area was broken, but compared to the other rooms it was like a palace.
We later found out when we went for a snack that the all inclusive is only between the hours of 0700hrs and 1000hrs for breakfast 1300hrs and 1500hrs for lunch and 1900hrs and 2100hrs for dinner if you wanted any food from the bar you had to pay for it.
The food in the all inclusive resturaunt was horrible for dinner on the 1st night my partner ate some breaded fish and doesn't normally eat too much fish but it was choice of the fish and beef that was extremely over cooked and when he ate the majority of it and gave me a piece as soon as i bit into it i was nearly sick as the fish was days old. needless to say we didn't eat the rest of the food and left. the next day my partner was extremely poorly and was for the next 4 days,and couldn't even leave the room. I wasn't too bad at first and kept going to the resturaunt to see what the options were everything i chose was extremely overcooked the meats the pasta the rice and the salad had been out so long the edges were going brown and going dry. When we were trying to get drinks from the bar I was asking for a diet coke, yet for the 1st 3 days I was informed they had no diet coke yet i was looking at cans of diet coke in the fridge, when i informed them i could see the diet coke cans in the fridge, they said i had to pay for the cans as they were no part of the all inclusive.
So by day 2 we were already wishing the holiday was over.
I kept trying to make complaints but unfortunately it was falling of deaf ears, so in the end we gave up trying to complain. we we're lucky the hotel actually had a little shop as for the rest of the holiday we lived on crisps and chocolate. we didn't trust our selves going out to eat as we we're lets say scared we couldn't find a toilet in time.
Everyone we actually spoke to at the hotel was or had been extremely poorly too.
Oh the hotel was also in the direct line of path for the aeroplanes landing at the airport so it could be a little noisey at times.
So it's fair to say that this holiday was a total disaster and I really hope you read this before you make the same unfortunate mistake i did because we came back more stressed than when we went.
On the last day we were being picked up at 1930hrs in the evening however when we tried to get a drink at midday we were informed that the all inclusive finished at 1200hrs on the day of departure so we had to pay for anything from then on.
I would like to say there were some good points to the hotel but I can't actually find one apart from they didn't charge us for the amount of toilet roll we were going through.