Holiday Inn Sunspree Resort

10 readers found this review helpful

arrival was easy and quick.the staff allvery helpfulland smiling. we have been to a lot of caribbean resorts and was a bit weary due to a lot of reading bad reviews.. rooms are basic but very clean with towels and made beds daily.we upgraded our room to a suite room 3412 it was fab,plenty of room for me my husband and 2 boys with large bathroom and juquzzzi in room top floor in block 3... lots of work being done there ,,good restaurants and lovely beaches all in all had great time... ENJOY X

5 readers found this review helpful

this is the worse holidays i have been on it was a allinclivsive holiday to me that means food meals and entertainment is included.Well where do i start with that (1)drinks u could not get a drink untill 10in morning from main areas before that it was 7 in morning when breakfast started you could not get drink till then.Bars closed at 2 am. so you could not get drink whenever you wanted you could not go in to breakfast to get drink if you are in swimsuit or had no shirt on so to get drink you would have to change. ice cream palour did not open till 1pm shut at 6pm (2)swimming pool open hours 9am till 6pm what a joke.They said it took that long to clean pool what to put the chlorine and let it workit takes15 hours does it. they hoovered it at 7 in morningIt was so hot by nine it is very hot at that time .(3)facilities not much. said in brochure flood lit tennis courts it was not and only open 9 -5 each day Kids disco yes for half hour during day on the stage winning prizes what kids want to be on show not many mine certainly didnt.adults disco there was not on till we complained and they started it the night before we was going home no good to us. Teen room was xboxes playstations in which you had to pay so many dollors an hour (joke)advertised pool tables there was only one which was torn1 table tennis table again advertised tables stage shows very repetive ok if only ther for long weekend as get repeated every 4 days.kids club was good.(4)electics.well wher do i start you will be ok if u do not mind wiring things together to get them working E.G air hockey in teen room mind u they did fix that in the end juzzcuziyou had to wire to get going again they did fix it after twice pointing it out to mangament. Pulling plugs out the whole socket comes away. Lights in pool kept floating out may not been high voltage but with wires hanging we see some kid catch foot in one easily done. Wa;lking round sight ground light lots of wire showing we do have pics of all these things
5 water sports not much paddle boats only one rest broken cannoes plenty of them sail boats only went out if no wind 2 of them only ever see on going when they went out didnt open til 10Holiday was a totle let dowm never done all inclisvive before and will not again.as for thomas cook they are saying they will not compensate any thing.electric are up to standared joke about toursrip off we went dolphin cove told it was all day well u got 4 hours there for 600 dollars 2 swim 2 entrance fees. then we decided to go out in cabs it was lot cheaper 130 dollars for day he will take u anywhere and wait for you done this couple times much better good days out just remember to take plenty of money although u shouldnt need it reall but hotel so poor we need to get of sight good job we had enough money.

6 readers found this review helpful

Arriving at the hotel we were shown to our room which was suppose to have a "sea view", however that was completely obstructed by overgrown palm trees, so we moved to another room which had a great view. Then during the night we found ourselves next to the screaming baby from hell-not the baby's fault as it was teething-next day we were moved again-this time to a ground floor room a way from any noise and directly opposite the Adult pool with swim-up bar-brilliant for 12 days-loved the hotel, but not worthy of its 4 star rating. On our last but one night-enroute to the loo, I stepped into 6 inches of water-there had been a burst pipe in the corridor and it flooded into our room. We were moved yet again!! To say the least we had a good laugh around the bars as to which room we were in then-the First Choice Reps I imagine were sick to death of us complaining, but tey did their best in what was then a run-down hotel that needed modernisation. 3 stars or less suit it now. PS-We loved the Jamaican people especially when we visited a local infant school - the children were lovely. If you go there take plenty of stationery - good for giving as presents to staff etc.

Our fourth time there. What a mess and disapointment. Food was POOR Room was FILTHY Staff didn't care about anything. New management is cutting back guest comfort to save money and boy does it show. THIS IS NO LONGER a part of THE HOLIDAY INN CHAIN. It is privatly owned and apparently the deal with Holiday Inn was to be able to keep and use the Holiday Inn name. So called entertainment was not condusive to the tropics, music at supper was so loud we had to leave. Special upstairs restaurant is a let down. I will tell my travel agent here in Massachusetts NOT TO SEND ANYONE THERE. It was so bad I can't find the words. Please trust me on this one. DON'T SPEND YOUR HARD EARNED MONEY TO SPEND A WEEK IN A GHETTO. Couldn't wait to come home. Wasted almost $3000.00 we saved all year to stay in a dump.

5 readers found this review helpful

Our first caribbean holiday (me,hubby & 7yr old daughter) what a fantastic time we had!The hotel was spotless as were all the staff!!! The food was excellent,though it wasnt all to hubby's taste,but hey we didnt go there just for the food! The kids club was very good,the pool was lovely,the beach was small but nice.Our room was large,clean and well equipped.The entertainment was very good,and the weather was hot,hot,hot.But most of all the staff!they were amazing,what lovely helpful hard working people they are! and always smiling,and not just when they got tips either,they gave the biggest smiles when treated with courtesy and good manners,a simple thankyou went a long way. Beautiful country,beautiful people,cant wait to go back!

2 readers found this review helpful

My Husband my son and I spent 2 weeks at this hotel.The staff are very friendly people,the hotel is very clean and the pool is cleaned every night.the food is excellent in all prospects .Once a week you have a beach party which is well catered.The beach and the sea are very clean.Overall you cannot complain about this hotel.Infact me and myhusband enjoyed it so much we are going back in October.Well done to everyone that works there and keep up the good work.

noisiest hotel that we have ever been to. the restaurant ( canteen ) is so noisy you cannot hear youself think. food was acceptable. probaly a great hotel for families not for couples who want to relax. beach very dissapointing sectioned into small bays and littered with hidden object. cut toe on piece of metal buried in sand. sea very shallow and not very clean lots of weed. confined to hotel unless you pay 25 us dollars each way to go to montego bay town i wouldn't bother.if you do go out for the day do not expect your rooms to be cleaned when you get back. it was 5-30 - 6-30 before our room was cleaned and we were not an isolated case. got better after comlaint. all in all a very disapointing hotel and resort/

3 readers found this review helpful

Well what can I say, lovely location, lovely hotel, great service, amazing holiday.
Definitely deserves more than 3 stars!
Food is lovely, constantly being freshly cooked, can't beat breakfast, the omelettes are amazing, choose the ingredients and they cook them for you!
So much choice and variety at every meal, pools are clean and well maintained, great for kids, families and honeymooners, seen a few weddings there.
Excursions are great, swim with the dolphins it’s a must, the rum tour, Dunns River falls, YS falls, black river, horseback riding in the sea, they are all fab!
Kids pool, and an adults pool, snack hut, jerk chicken hut, pizza and ice-cream hut all on the resort, beauty salon, hair braiding (don’t have it done on site, go to the woman called Joyce who stands by the little island in the sea, she'll do it you for half the price!!).
Beach towels are provided for free at the beach towel hut.
Sheets and towels are changed every day, staff are more than happy to help.
Entertainment staff work their butts off.
Jamaica is beautiful, if you are considering going here, don't consider, just book it! You won’t regret it!
19 of us went of all ages, kids, teenagers, and adults and every single one of us enjoyed it and would go back tomorrow!
Don’t think about it, book it! Great resort, it’s huge!

5 readers found this review helpful

Just read review by Mrs S Jones. We were also there those weeks of the reggae festival. The people that were probably smoking weed were the stars of the festival namely Elephant Man and others.
It was great meeting them and they took time out to talk to us, which must get pretty tedious! We saw it done but it was discrete. You are in Jamaica and it is acceptable there! We did not see any condoms but then we did not go looking for them!
Rooms were fine nothing wrong with ours! We had two adjoining. Food was fantastic could not fault it I put on half a stone. My veggie sis in law loved the fish served at the sea breeze restaurant.
We took our five year old she had a ball. Kids club brill, available from morn til about 9 o clock on evening. In my opinion Mrs Jones gave this hotel a very unfair review and would put people off going there. Spain it aint, it is the Caribbean!
I must sound like I have a financial interest in this place, not at all, just need to put my opinion. Excellent Place!

1 reader found this review helpful

AMAZING! The planes were brill! Your own TV and 4 course meals. Immigrations was really busy because of cricket. I can not fault the hotel except for the food. I only ate breakfast and lunch there and had pancakes every morning.
When I woke up I had a slice of watermelon and ice water waiting for me. Refreshing or what! Dunns River was great but long trip there.