Reviews of Mediterraneo Benidorm Hotel, Benidorm, Spain

Great holiday

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Nov 2008

Tour Operator:

Thomas Cook

Submitted By:

pea-tear-griffin

Comments:

Me my partner and 1 year old daughter went here from 15th November till the 22nd. We didn't know what to expect really as we had read mixed views even though the hotel looked fab. I think it was 1 of the best holidays I have ever had. The hotel was perfect, the 1st thing that strikes you when you walk in the hotel how clean it is, the rooms were cleaned everyday around 11am so it was always done when you were out of your room.

The food was great for adults, it was the same pretty much everyday for breakfast, they had a few different things each morning but not a lot. I normally just had the same everyday, bacon, egg, sausages, toast and tomato, which was fine. You help yourself to drinks at breakfast, tea, coffee or orange, apple juice etc.

Lunch and dinner was fantastic, it was different everyday, 1 day would be mexican theme, next day spanish theme etc and plenty to choose from. The kids menu was not too great, it was basically pretty much the same everyday for them, chicken nuggets, hot dogs, beef burgers and what looked like pastys, not a great deal of choice.

If you ordered wine with your food, they would bring a full bottle over for you, if any was left they would keep it in the fridge for you till you next went in to eat. The same with water too, they would bring over a big bottle for you. Just watch out for the old woman who works in the restaurant, she likes to try and take your plate away when you still have food on it!

You are given a card when you arrive at the hotel, they take your pic and put the pic onto your card if you are staying all inclusive. When you go to the bar it does say 1 drink per card but you can go to the bar with as many cards as you like. All the 'local' alcohol is included with the all inclusive, if you want Smirnoff vodka if costs 2 euros. The drinks are very strong as they never measure how much alcohol they put in! The crisps and ice lollys are not included, i think it was 1 euro each for these.

The staff are great with kids as well, especially the bar staff, they go out of their way to say hello to the kids.

The location is not too bad either, Benidorm palace is over the road from the hotel but we didn't hear any noise from it once. about a 2 min walk from the hotel is a supermarket, just incase you do need anything for during the day whilst you are out. Right near the supermarket is a number of shops selling all different things, clothes, cigs, alcohol etc. I would say the beach is about a 15-20 min walk but that was with a buggy.

Behind the hotel is 1 of the 'animal parks' - just 1 road straight up, pretty steep which takes about 15 mins, or if you are not quite so young, there is a bus stop over the road from the hotel which takes you there.

Overall it was a great holiday, great hotel, great weather and we are going back next year.

Good for:

Beach 

before going to this hotel had...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Jun 2008

Tour Operator:

First Choice

Submitted By:

Miss L Fern

Comments:

before going to this hotel had read very mixed views however, thought this hotel was excellent. Me, my partner and our 3 year old daughter went the 17th of june. hotel was spotless rooms were cleaned everyday abt 10 am which was great as like to get a lie in on holiday. was fairly busy but always got a table in the very big restaurant. didnt always find something good to eat but that was more to us being fussy eaters rather than poor selection thought was actually very good selection! staff were friendly and drink ok. about 15 mins walk to the beach but on very hot days its good to get the bus, stops right outside the hotel. would definetly recommend this hotel and will be going back again in the future

I visited this hotel back in...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Jul 2007

Tour Operator:

Booked Independently

Submitted By:

Mr D J Barrett

Comments:

I visited this hotel back in July 2007, and have kept an eye on the reviews to see what people have said. I am amazed to see the various different reviews, and the fact people slate it.



I am going on what one review said, regarding the Benidorm palace being opposite the hotel. Yes this is true, but the person giving the review, must have had their patio doors open, because I was staying in a room directly opposite the benidorm palace, and can honestly say the noise was not an issue. I am a very light sleeper, and the slightest bit of noise will wake me up, but I had no problems in sleeping. There was even maintenance being carried out very early in the morning, again I heard nothing and they were using drills etc.



The hotel itself is situated away from the hustle and bussle of Benidorm, and immediately I knew I had made the right choice, because I didnt want to stay in an area that was over run by drunks etc. I am not very fussy but just like to have a bit of sleep while on holiday. I found the staff hear very helpfull and they always answered my questions and concerns without any hesitation. From the maids, to the bar staff, to the receptionist, each of them were wonderfull. The hotel is modern, the rooms are spacious and even have a fridge which was great. Despite being all inclusive, it was nice to have the option to keep few cold ones in the fridge.



The food choice was amazing, and you would have to be very very fussy if there was nothing you would like. I am a fussy eater, but when I go abroad I tend to try anything, and I was not left dissapointed with the food that I did try. Always plentyfull and loads of choice from fish, to mexican, italian, british even, there was just so much.



If there is a downside to the hotel, then I would say that it is a bit of a walk into the town etc, but again that wasnt a downside for me, because I am fond of a good walk when on holiday.



Everything in my opinion was smashing about the hotel, and I even enquired about going back again this year (2008), but instead I have opted to return to Benidorm, but wanted to try something different so opted for the flamingo oasis instead, but if that hotel had not been available then the meditteraneo would have been first choice. The only reason I am going to the flamingo oasis is because I wanted to try something else, and also a nagging aunty saying I should try it as it is wonderfull.



Do not be put off by the negative reviews on hear. Different people have different tastes, and if your used to going to hotels in dubai that cost £6,000 a night then maybe this hotel is not for you. But if your just an average holiday maker, then I would 100% recommend this hotel for a pleasant stay.

We stayed at the Mediterraneo...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

May 2008

Tour Operator:

First Choice

Submitted By:

Mrs S Boyle

Comments:

We stayed at the Mediterraneo for 2 weeks the first week being half term. 2 adults and 2 children aged 11 and 13.



We had a great stay. The food was good, always a good choice and we always found something we liked. We did find end of second week it became a bit repetetive but this would be the same for any hotel.



We did find the first week that there were a lot of children running round unsupervised, banging doors, running in corridors ( my son was ill one day and trying to sleep ). However feel this is more down to the parents than the hotel as my children certainly didn't do this. The 2nd week was much quieter.



Our room was a good size even for 4, cleaned and towels changed each day. Our fridge didnt work , complained a few times but nothing done.



We didn't find any problems with the queues for all inclusive drinks, the beer, wine, baileys, malibu ok, whiskey,brandy not so good but could upgrade these for 2 euro.



We went to aqualandia, had a great day out, very few queues, good value for money.



We thought the location good, in a quieter area but not too far to beach and bars.



Daytime entertainment ok darts, table tennis competitions, evening not so good but we don,t tend to spend all evening in hotel, could be more of a problem for people with younger children who want to stay in the hotel in the evening.



Overall had a great holiday and would return.

We went as a family of four, two...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

May 2008

Tour Operator:

VIA TELETEXT HOLIDAYS

Submitted By:

Mrs Amanda Kemp

Comments:

We went as a family of four, two adults and two children, 2 and 12, for half term in May.

We were a bit worried having read the reviews but they were much better than reviews we had read for other places. We went open minded.



We had no complaints about the hotel, the only problem was the British Holidaymakers.

The staff at the hotel work very hard and very long hours, if you are polite to them they are polite back. What people forget is that in the hospitality trade staff rely on tips and as most people are All Inclusive they wouldn't think of putting a tip in the jar. I think that the staff get fed up of the greed of holidaymakers especially on All Inclusive.



We thought the food was great, there was such a variety at every meal and food available pretty much all day. If you like fresh fruit, salad and freshly cooked meat and fish then you will enjoy the food. There was a good variety which changed daily with about 7 different hot choices. You are served wine by the bottle and beer and soft drinks to your table at lunch and dinner. There is also a section for kids which always has a selection of burgers hotdogs etc and chips for the less adventurous.

Breakfast was great too with a hot selection of sausages, bacon, various eggs, beans, a continental selection, fresh bread and rolls, cereals and fresh fruit.

We were amazed when we heard a lady from Manchester (you could tell by the football shirts) state at one meal that there was nothing that she liked, her son said "welcome to my world" as he ate his plate of pasta chips and spaghetti!!!!

I have to say if you don't like foreign food why go abroad?



The hotel is very clean, the rooms are cleaned daily and towels changed.

We had a room facing the front to the main road and Benidorm Palace, I am a light sleeper and did not get woken once by the noise. We had the doors shut and the air conditioning on as it was hot. There is a fridge in your room which is great. And even with four beds made up there was plenty of space.



The location is good, not too far from the town and beach but far enough that it is quiet.



The hotel operates a card system for drinks, there were complaints about it while we were there, but it didn't cause us a problem. You are issued keycards for each member of your party and you need these for drinks and they say you can only get 2 drinks at a time, this is to keep the queues down, if they are not busy they are pretty flexible.



There is a kids club and a great play area, the only thing that spoils it is unsupervised kids.

The only thing that we and other familys we spoke to didn't like was the children of the people who go on holiday to ignore their kids and just sit in the bar oblivious. But you get that wherever you are and that is nothing to do with the hotel it is pot luck on who is there at the same time as you.



The hotel was fully booked while we were there and it was busy around the pool, there is a sign that says no reserving sunloungers but unless you join the masses ignoring it then you won't get a bed.



We had a great time and enjoyed our stay and would definately go again. The only problem is we have a child at school so have to go in school holidays, if you can avoid school holidays I am sure you will have an even better time that we did.

i went there when it was an...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Aug 2006

Tour Operator:

First Choice

Submitted By:

Mr R Simpson

Comments:

i went there when it was an english hotel i relly enjoyed it the entertament was fantastic and so was the staff there was reps that would look after your childeren and take them places like the water park or beach while you go out. you are in minutes of the water parks and benidom palace was just over the road. the first choice reps were exelnent thay would help you with every think. the hotle was amazing it was very clean and tidy the pool was a big size and thay did day time acktivies like salsa and ping pong tournements the only down fall was the size of the romms thay were quite small but very nice.

My husband daughter son in law...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Apr 2008

Tour Operator:

First Choice

Submitted By:

Mrs E KELSO

Comments:

My husband daughter son in law and 2 grandchildren

were at the Mediterraneo Hotel from 5th April to 12th April 08



On looking at the reviews many said that they did not like this hotel

we thought it was first class, excellent food and the area that it was in

was excellent - We thought it was good that there were no lager louts

and that there were no ball games in the pool or lio's much to the dismay

of some of the english tourists some of which did nothing but complain.



We would definately return again

We stayed over the Christmas...

Overall Rating:

5/10

Board Basis:

All Inclusive

Date of Holiday:

Dec 2007

Tour Operator:

On The beach holidays

Submitted By:

Mr T King

Comments:

We stayed over the Christmas & New Year period ,All Inclusive with a party of 10, 6 adults & 4 children .The problem with this hotel is quite simply down to bad management & having spoken with the person in charge it is not difficult to understand why . She is a young Spanish girl /woman obviously lacking in authority & experience & herein ies the reason for the so many apparent complaints. The attitude & behaviour of some members of staff is not what you would expect , nor accept in a 1 star hotel ; yet this is classed as 4 star ? To summarise .....

As an All Inclusive guest you are given an I D card , with you picture on . This has to be shown when entering the resaurant & also when leaving along with the receipt for all drinks consumed. However you were not allowed to take anything ( food or drinks ) from there out into the lounge or pool area. In the lounge bar you have to show it to obtain a drink , 1 card per person- 1 drink per card.This is insulting , demeaning , irritating & ultimately caused a lot of anguish with practically everybody . The queues for drinks was constant & not helped by the attitiude of the bar staff who only seemed interested in serving paying customers . They were allowed to walk up to another part of the bar & receive instant attention , especially when tipping ! Bearing in mind that as "All Inclusive " we had actually alraedy paid , In Advance ? After the bar was officialy closed they would continue to serve, paying for drinks of course. But then would walk around with a large tray demanding 50 cents off each individual for the privaidge of being served , terrible. Also if you wished to take anything from the loung bar to your room , even water for instance it had to be paid for !

The cleaners are from another planet, shouting & insulting clients at will , Unbeleivable !While there for 10 days not once was our bathroom floor cleaned & the minimum of effort used in doing the job they were paid for seemed to be the norm . By far the worst i / we have ever experienced.

The food was a mixed bag, some days very good on others not so good with a fair bit of repetition especially desserts .Yet all in all i would say quite acceptable .The Christmas day meal was a dissapointment , with far too many fish courses & the turkey looked like it came from Bernard Mathews ! The New Years meal was excellent , including lobster & we really enjoyed it.

In between meals there were supposed to be " snacks" available . Now to me snacks are what you nibble on , tapas, nuts, maybe a burger etc..when you are having a drink & socialising . Yet they were only available back in the restaurant ( you couldn't take anything out ..No Way ! ) and consisted mostly of the leftovers from mealtimes ! Hot dog sausages & burgers with NO buns ? Wierd ! Another major dissapointment !!!

The entertainment consisted of a trio on every night , virtually the same songs etc... somebody should explain to them that if you stand there looking bored senseless then thats what your audience becomes ! They also had 3 very good resident staff who did bingo & the kids disco etc . The were liked by everybody & worked really hard to entertain in various ways , kids club during the day too. Other nights we had , Michael Jackson look a like - Brilliant ! Magic show , OK ! Cuban dancers , Good ! Parrot Show ..Kids enjoyed it ! And even Santa turned up to give presents to everybody too.

As stated in other reviews ,during this time there was a party of approximately 30 to 40 Irish people with their families. Described as " Tinkers " I would suggest that is an insulting & snobbish remark to make ! Yes they were noisy & boistiorous , tell me what group of that many wouldnt be especially with teenagers along . Most of them were also very unhappy with the hotel , i spoke to one who told me that he had spent over 5000 pounds to bring his family away on holiday only to be treated poorly . The general opinion of most seemed to be "Never Again "

The hotel itself is a good size & design, the facilities good , location perfect . So why do i ( all of us ) and most of the people we met say that we would not go there again or recommend it ? As i have said , the hotel policy with All Inclusive clients is very bad & you are treated as second class customers. The staff need a training programme & firm management . Somebody in a senior position should read these reviews & take note !

We live in Spain & every year drive up to Benidorm for our All Inclusive stay , sadly this years ( for the first time ) was a big let down .! We shall go elsewhere next year .

My self and my husband went to...

Overall Rating:

4/10

Board Basis:

All Inclusive

Date of Holiday:

May 2007

Tour Operator:

Travel republic

Submitted By:

tuftty

Comments:

My self and my husband went to the mediteranneo the hotel was very nice and clean apart from the food the variety was very poor it was the same all the time but just dressed up a bit the variety for children was poor, the staff was not at all helpful they was miserable and not at all socialable. I thought that when you was all inclusive that ment even to a ice cream but not there you had to pay for that which i thought was bad. I would like to know how gave it a 4 star i would only give this hotel a 2 star my score out of 10 is 4 dont think i would go to it again. We did enjoy our holiday because we met some people had a good laugh its what you make it your self

My boyfriend and I had the...

Overall Rating:

2/10

Board Basis:

Half Board

Date of Holiday:

Dec 2007

Tour Operator:

Booked Independently

Submitted By:

Miss C Thompson

Comments:

My boyfriend and I had the misfortune to be staying at the Meditteraneo Hotel for 18 nights over the Christmas and New Year period 2007/2008. As I sit writing this review I am struggling to find 1 good thing to say about the hotel.



The reception staff were unfriendly and unwilling to help on any occasion. The dining room staff were just diabolical, all they were interested in was getting you to have a drink before your bum hit the seat of your chair and taking away your dinner plates (most of the time before you'd finished your last mouthful of food)!



The food was like nothing I've ever tasted before - that's because when we cook at home, we eat properly cooked well flavoured food. What we had at the Meditteraneo was either over or under cooked, repetitive and all tasted the same. Certainly like nothing you'd expect staying in a 4 star hotel. In our opinion it deserves no more than a 2 star rating.



The bar closed promptly every night when the all inclusive customers had to start paying therefore if you were half board like us you had no chance of getting a nightcap when you returned to the hotel. Although after a few days of their service we didn't want to spend more time than what was necessary in the hotel.



The only members of staff that deserve a small amount of recognition are the maids. Our room was cleaned every day and clean sheets and towels were provided on a regular basis. The floor was also swept and mopped occasionally to keep it in reasonable order.



We will definately NOT be returning to this hotel and would certainly not recommend anyone else ruining their holiday by doing the same.

We booked this hotel because of...

Overall Rating:

4/10

Board Basis:

All Inclusive

Date of Holiday:

Jan 2008

Tour Operator:

Sunshine.co.uk

Submitted By:

Mr N R Stamp

Comments:

We booked this hotel because of its advertised quiet location, but the largest night club in Benidorm is right opposite, if you are put in the front rooms you will need ear plugs because between 1 and 2 am, the Benidorm Palace closes and all the revellers emerge to meet their taxis and coaches.



This along with a noisy lift and marble floor corridors meant that each returning guest would, clip clop to their rooms till 5 o’clock in the morning The late arrivals sometimes 3 am would do the same with their luggage, and the tour bus ticks over outside your useless double glazed patio doors Needless to say this is by far the noisiest hotel we have stayed in if it had not have been for our ear plugs. We would have had 5 totally sleepless nights. 2 nights the palace is closed. heaven!



We were unfortunate to be there when about 40 Irish tinkers who stayed over Xmas were there. The management allowed the party to run riot, smoked where they liked, were served excessive drinks, threw food all over the dining room and allowed their kids to play ball and chase one another around. Amid the tables. As for the food it was good, the rooms were large and clean.



The reception staff could do with lessons in customer care and humility. Because when you complain, you then become the problem and they suggested that they were not responsible and we would be expected to report to them the room numbers of the offenders.



This not what we expected of a 4star hotel and will not be returning And advise you to insist on a back room pool view. Or go to the Flamingo Oasis just down the road.

My friends and I have just...

Overall Rating:

3/10

Board Basis:

All Inclusive

Date of Holiday:

Nov 2007

Tour Operator:

First Choice

Submitted By:

Ms S Mellor

Comments:

My friends and I have just returned from a week’s vacation at the Mediterraneo Hotel. We found the hotel staff to be very unfriendly except for one restaurant waiter a young man named Richard.



Although the bedrooms were large and well planned the beds were uncomfortable and the bathroom floor wasn't washed at all during our stay, trainer marks still evident at the end of our stay. The food was chronic, cold for most of the time, not varied enough and either overcooked or not cooked enough. We had brussel sprouts on one occasion which were so hard you could have smashed a conker with them.



The bar staff were rude. On the first night of our stay we queued at the bar to get a drink to be told we could only get one drink at a time with one card. On hearing this my boyfriend, who was second in the queue, turned to me to ask me to give him my card so that he could get me a drink also. When he turned back to the bar the waitress gesticulated with him and told him to get to the back of the now long queue. Being annoyed with this type of treatment on more than one occasion, even though we paid for an all inclusive holiday, we opted to eat and drink at our favourite bar where the food was far superior than at this so called four star hotel.



In my opinion it should only merit two stars. In conclusion, if you want a really good holiday give this hotel a miss.

The hotel was about a 20 minute...

Overall Rating:

6/10

Board Basis:

All Inclusive

Date of Holiday:

Oct 2007

Tour Operator:

Fleetway Travel

Submitted By:

M.E. McClelland

Comments:

The hotel was about a 20 minute walk from hotel - uphill coming back (was okay with us)



Excellent accommodation.



Excellent food. Loads of choice. We were a party of 4 adults and 2 children (2 and 5 years)



Only entertainment was mini disco for children (1/2 hour per night) and then a three piece group (okay). The resident children’s reps were brilliant and really put their heart and soul into it. There was a magic show and reptile show other nights (for about 1/2 hour).



All the daytime activities were finished - I was told they were only for the summer time.



Indoor pool was tiny - with a rather unhelpful man who insisted swimming caps were worn at all times - over 1 euro a time!



Staff were friendly and helpful, apart from 1 lady on reception.



Mundomar was a good afternoon out and within walking distance.



Also enjoyed the Benidorm Palace show - right opposite the hotel - both good value for money.



All the internet facilities were down and none of the pool tables, air hockey or football machines were working. I complained at reception and was told they used an outside company to maintain the machines and they would not come out. Really disappointed - as my son and husband were looking forward to some 'tournaments'



Overall this hotel was good - but I would not go back again due to lack of working facilities and lack of daytime entertainment. (Weather was not brilliant about 19 degrees and we went 27th October, 2007 - 3rd November, 2007)



Love Benidorm - have been there 3 times now and will go again.

We had a fantastic holiday at...

Overall Rating:

8/10

Board Basis:

All Inclusive

Date of Holiday:

Sep 2007

Tour Operator:

Booked Independently

Submitted By:

Mr S McKay

Comments:

We had a fantastic holiday at the Mediterraneo Hotel in Benidorm. Rooms are fantastic and are cleaned thoroughly daily. Service is great with all staff smiling and laughing. Entertainment is great and not on too late so both parents and kids can have fun. Food can be repetitive and lacking in flavour. Not a far walk from the main centre and very close to Mundomar and Water Park.



Would definitely recommend.

This hotel was fantastic and...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Sep 2007

Tour Operator:

Sun4u

Submitted By:

Mrs J Morgan

Comments:

This hotel was fantastic and clean. Food great always a good choice.



We did have to wait a while at bar sometimes for a drink but that was not a problem. Rooms spotless and the pool area was very clean and always a sunbed free.



It is a walk into town but that’s not a problem, local transport and taxis are always on hand.



I would recommend this hotel. My husband and myself will go back to Benidorm and definitely go back to this hotel.