Iberostar Kipriotis Panorama Hotel, Psalidi
Hotel Information
Hotel Class:
Hotel Description:
This modern and luxurious hotel blends into lovely mountain scenery in the region of Psalidi. Situated at the foot of a mountain and offering spectacular views of the crystal clear waters of the Aegean Sea, it is only 3 kilometres from the historic city of Kos, known as the homeland of Hippocrates. Nearby there are important monuments from the ancient Aegean civilisation. The distance to the airport is approximately 25 km. You will be treated to luxury and comfort in a modern environment. The reception area is spacious, with elegant decoration, and pleasant areas in which to relax. loading...
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Iberostar Kipriotis Panorama Hotel Reviews
" We were moved here from our first... "
Submitted By: Miss D Wilcox
We were moved here from our first hotel and were so happy we did. After the start of the week in the other hotel we were ready to go home and were extremely down about our holiday. After moving here we enjoyed our holiday thouroughly and didnt want to leave so soon. The staff were friendly and helpful. The rooms were spotless and the cleaners did a wonderful job. The food was nice with something for everyone. they put on entertainment each night with something for everyone. We are definately considering going back and staying our whole week there. Even though we were the youngest people at the hotel everyone was friendly and we didnt get treated differently because of our age.
1 out of
1 reader found this review helpful
-
- Date of Holiday:Sep 2008
- Board Basis:Half Board
- Tour Operator:First Choice
" In Summary
Huge... "
In Summary
Huge disappointment on so many levels - Definitely NOT 5*
Miss sold Panorama Hotel and forced to stay at Maris Hotel
(Report being filed with the UK European consumer centre
– through Trading Standards Institute)
Clean and tidy complex
Very poor beach
Sea view was a ‘sea glimpse’ overlooking bins
OK buffet dining experience
Inconsistent staff training and service delivery standards
Not 5* by any means
In detail
We were oversold this holiday with a promise of 5* all-inclusive 'luxury'.
We bought (text from our receipt)
Iberostar Kipriotis Panorama
Room with Sea View….all incl basis….hotel
We were placed in the Maris hotel advertised also as 5*.
Having worked in the travel industry for many years staying at 5* hotels around the world for the last 20 years - I can definitely assure you that this hotel was a good 3* to an OK 4*.
Transfer
When we arrived we were put on the bus and told by the rep “you are the 2 additions”, handed a piece of paper with ‘Maris’ written on it along with our return transfer details. When we pulled up outside the Panorama hotel we thought that it looked very impressive – although we were then told that we were staying at the bottom of the hill, closer to the beach at the Maris hotel. From a distance the Maris looked good. Initially this didn’t appear to be a problem as we thought it was a 5* hotel. The reception was very nice the staff welcoming and helpful. We were quickly on our way to our room. It literally was 100 meters from the reception.
Room
This was a good-sized room with plenty of hanging space, storage drawers and a fridge. The advertised Satellite TV had one channel running very old American drama but no English-speaking channels for news etc, all the other channels catered for the mainly Dutch and Italian clientele. Two uncomfortable beds pushed together, good air conditioning and good room and bedside lighting. The room had a marble floor which I had never experience before in a 5* although I suppose that it did help keep the room cool.
Our room was right at the front of this sprawling complex: coach, buses, taxis all stopped outside our balcony with people coming and going all day and night. The local scooter hoire shop is at the end of the complex and the road outside is used as a testing area for people renting the scooters and two-seater motor buggies – they ride them up and down fast, some demonstrating their skill at skidding on gravel by way of testing the bikes before renting them.
Sea View
Having seen the pictures on the website of the sweeping panoramic views of the Aegean Sea looking onward to Turkey – we were somewhat disappointed with the ‘sea glimpse’. The beach was tree lined and so you had to look through a break in the trees to see the sea. However, and this was once of my greatest criticisms we had a direct view of three large Sulo bins which we had to look over for our ‘sea glimpse’.
I went to talk to the front office manager who told me that was the sea view! I said that I thought that a view of the bins was unacceptable and she actually shrugged her shoulders and said, “This is sea view”. She was not really very interested in handling our complaint – I asked if we could move 3 rooms closer to the main building which would have presented us a slightly better sea glimpse, she did indeed check the system and tell us that that room would be available in 3 days time. Having reflected on this and not wanting it to spoil the holiday I went back a day later to ask for that room change and was told that the room was now allocated to someone else. Having complained again I was offered a sideways move to the other side of the complex with an even worse view. I declined the move telling the receptionist that I was extremely upset. We never heard from the front office manager again until I asked for the email address at the end of the holiday.
Beach
From the Iberostar website
Iberostar's guiding principles
On the best beaches in the world
The greatest of care for our surroundings
Having crossed a busy road, pass the bins to get to the dirt track. You are greeted with what looks like an ice cream / fish and chip van, advertising itself as a canteen for all-inclusive guests, offering a glass of juice or ice tea, a beer or bottle of water.
Wooden pallets are aligned in single file to form a walkway over the dirt track on to the grit beach. This is a pebble beach at the waters edge that turns to grit, on which are placed the uncomfortable mainly torn sun loungers and umbrellas. The grit is not kept even in a 3* standard, it is littered with plastic bottles and cigarette butts. We witnessed one couple arrive at the beach and the lady burst into tears saying to her husband, “This is horrible”.
You had to walk to the next lot of sun loungers along the beach to use the toilets facilities. These were two wooden sheds housing a WC and sink. Although smelling fresh and covered in post cards of the local area, I have never encountered this before at a 5* resort.
In complete contrast the beach that you had to walk onto to use the toilet had really comfortable padded sun loungers and was incredibly well maintained. The gentleman that owed the beach had gone to great effort to create a golden sandy beach from the pebble at the waters edge on which his sun loungers sat. For this experience you paid an additional 6 euros per lounger per day.
Complex grounds
Very well kept garden areas. The pools were immaculate and the seating area clean and tidy always.
Food
From the Iberostar website
Iberostar's guiding principles
Exquisite cuisine
Pretty average buffet dining.
A very good salad, OK dessert bar and average hot food, trays and trays of re-heated food brought out and placed under hot food lamps which quickly got a crust forming on as it was drying under the lamps. What is not eaten one night comes out the following night in a different guise.
Very strict times for eating, the evening meal is advertised until 9pm and that does mean 9pm. Lights on the hot lamps go out and the cleaning begins – the food is quickly taken back into the kitchens.
Continental breakfast from 10 till 11am as long as you are happy with a few meats and cheeses, bread, yogurt and one jam, the rest of the selection are removed at 10am. No toast either, the toaster is unplugged a 10am and woe betide anyone that wants it plugged in after 10am, I was treated appallingly by the kitchen staff for asking for toast after 10am.
The offer of al a Carte dining in the Triton restaurant on certain, book able in advance evenings is very alluring until you get there.
We went once to the Asian night: the starter was pumpkin soup; the main was a choice of chicken or pork, we chose the chicken it was the smallest portion of rice with hard chewy pieces of chicken in an inedible sauce. We left the food and walked out in disgust.
The restaurant we ate at was outside and the conflicting and contrasting music from the pool and bar vs the restaurant during the breakfast and lunch service became very wearing after a couple of days.
Entertainment
All in Italian, which we looked at one, evening for about 10 minutes. It was the lads from SprinTours dressing in women’s clothes dancing badly to Cabaret. It may have been funny if we could have understood it.
Greek night in the main restaurant was OK, although I am not sure watching the Maitre'd do a dance for us while being delivered Ouzo on a tray during his dance added to my 5* experience.
Staff
From the Iberostar website
Iberostar's guiding principles
Highly qualified team
Inconsistent.
Front office manager: ineffective and uncaring.
The cleaning staff: exceptional – friendly, polite, chatty and cleaned the room quickly, efficiently and to a very high standard, daily.
The reception staff: very friendly and helpful and apologetic for their manager’s inability to resolve our accommodation issue.
The bar and waiter staff: on the whole were friendly, polite, chatty with exception of two: a young bespectacled blond haired girl and an aging man named Valises. These two blew hot and cold with different customers, we thought that they were downright rude.
Restaurant staff: again on the whole friendly, polite and chatty with the odd exceptions of appalling service standards during breakfast.
Maitre'd: a little officious when seating you, but very quick to respond to our complaint about the kitchen staff.
Huge disappointment on so many levels - Definitely NOT 5*
Miss sold Panorama Hotel and forced to stay at Maris Hotel
(Report being filed with the UK European consumer centre
– through Trading Standards Institute)
Clean and tidy complex
Very poor beach
Sea view was a ‘sea glimpse’ overlooking bins
OK buffet dining experience
Inconsistent staff training and service delivery standards
Not 5* by any means
In detail
We were oversold this holiday with a promise of 5* all-inclusive 'luxury'.
We bought (text from our receipt)
Iberostar Kipriotis Panorama
Room with Sea View….all incl basis….hotel
We were placed in the Maris hotel advertised also as 5*.
Having worked in the travel industry for many years staying at 5* hotels around the world for the last 20 years - I can definitely assure you that this hotel was a good 3* to an OK 4*.
Transfer
When we arrived we were put on the bus and told by the rep “you are the 2 additions”, handed a piece of paper with ‘Maris’ written on it along with our return transfer details. When we pulled up outside the Panorama hotel we thought that it looked very impressive – although we were then told that we were staying at the bottom of the hill, closer to the beach at the Maris hotel. From a distance the Maris looked good. Initially this didn’t appear to be a problem as we thought it was a 5* hotel. The reception was very nice the staff welcoming and helpful. We were quickly on our way to our room. It literally was 100 meters from the reception.
Room
This was a good-sized room with plenty of hanging space, storage drawers and a fridge. The advertised Satellite TV had one channel running very old American drama but no English-speaking channels for news etc, all the other channels catered for the mainly Dutch and Italian clientele. Two uncomfortable beds pushed together, good air conditioning and good room and bedside lighting. The room had a marble floor which I had never experience before in a 5* although I suppose that it did help keep the room cool.
Our room was right at the front of this sprawling complex: coach, buses, taxis all stopped outside our balcony with people coming and going all day and night. The local scooter hoire shop is at the end of the complex and the road outside is used as a testing area for people renting the scooters and two-seater motor buggies – they ride them up and down fast, some demonstrating their skill at skidding on gravel by way of testing the bikes before renting them.
Sea View
Having seen the pictures on the website of the sweeping panoramic views of the Aegean Sea looking onward to Turkey – we were somewhat disappointed with the ‘sea glimpse’. The beach was tree lined and so you had to look through a break in the trees to see the sea. However, and this was once of my greatest criticisms we had a direct view of three large Sulo bins which we had to look over for our ‘sea glimpse’.
I went to talk to the front office manager who told me that was the sea view! I said that I thought that a view of the bins was unacceptable and she actually shrugged her shoulders and said, “This is sea view”. She was not really very interested in handling our complaint – I asked if we could move 3 rooms closer to the main building which would have presented us a slightly better sea glimpse, she did indeed check the system and tell us that that room would be available in 3 days time. Having reflected on this and not wanting it to spoil the holiday I went back a day later to ask for that room change and was told that the room was now allocated to someone else. Having complained again I was offered a sideways move to the other side of the complex with an even worse view. I declined the move telling the receptionist that I was extremely upset. We never heard from the front office manager again until I asked for the email address at the end of the holiday.
Beach
From the Iberostar website
Iberostar's guiding principles
On the best beaches in the world
The greatest of care for our surroundings
Having crossed a busy road, pass the bins to get to the dirt track. You are greeted with what looks like an ice cream / fish and chip van, advertising itself as a canteen for all-inclusive guests, offering a glass of juice or ice tea, a beer or bottle of water.
Wooden pallets are aligned in single file to form a walkway over the dirt track on to the grit beach. This is a pebble beach at the waters edge that turns to grit, on which are placed the uncomfortable mainly torn sun loungers and umbrellas. The grit is not kept even in a 3* standard, it is littered with plastic bottles and cigarette butts. We witnessed one couple arrive at the beach and the lady burst into tears saying to her husband, “This is horrible”.
You had to walk to the next lot of sun loungers along the beach to use the toilets facilities. These were two wooden sheds housing a WC and sink. Although smelling fresh and covered in post cards of the local area, I have never encountered this before at a 5* resort.
In complete contrast the beach that you had to walk onto to use the toilet had really comfortable padded sun loungers and was incredibly well maintained. The gentleman that owed the beach had gone to great effort to create a golden sandy beach from the pebble at the waters edge on which his sun loungers sat. For this experience you paid an additional 6 euros per lounger per day.
Complex grounds
Very well kept garden areas. The pools were immaculate and the seating area clean and tidy always.
Food
From the Iberostar website
Iberostar's guiding principles
Exquisite cuisine
Pretty average buffet dining.
A very good salad, OK dessert bar and average hot food, trays and trays of re-heated food brought out and placed under hot food lamps which quickly got a crust forming on as it was drying under the lamps. What is not eaten one night comes out the following night in a different guise.
Very strict times for eating, the evening meal is advertised until 9pm and that does mean 9pm. Lights on the hot lamps go out and the cleaning begins – the food is quickly taken back into the kitchens.
Continental breakfast from 10 till 11am as long as you are happy with a few meats and cheeses, bread, yogurt and one jam, the rest of the selection are removed at 10am. No toast either, the toaster is unplugged a 10am and woe betide anyone that wants it plugged in after 10am, I was treated appallingly by the kitchen staff for asking for toast after 10am.
The offer of al a Carte dining in the Triton restaurant on certain, book able in advance evenings is very alluring until you get there.
We went once to the Asian night: the starter was pumpkin soup; the main was a choice of chicken or pork, we chose the chicken it was the smallest portion of rice with hard chewy pieces of chicken in an inedible sauce. We left the food and walked out in disgust.
The restaurant we ate at was outside and the conflicting and contrasting music from the pool and bar vs the restaurant during the breakfast and lunch service became very wearing after a couple of days.
Entertainment
All in Italian, which we looked at one, evening for about 10 minutes. It was the lads from SprinTours dressing in women’s clothes dancing badly to Cabaret. It may have been funny if we could have understood it.
Greek night in the main restaurant was OK, although I am not sure watching the Maitre'd do a dance for us while being delivered Ouzo on a tray during his dance added to my 5* experience.
Staff
From the Iberostar website
Iberostar's guiding principles
Highly qualified team
Inconsistent.
Front office manager: ineffective and uncaring.
The cleaning staff: exceptional – friendly, polite, chatty and cleaned the room quickly, efficiently and to a very high standard, daily.
The reception staff: very friendly and helpful and apologetic for their manager’s inability to resolve our accommodation issue.
The bar and waiter staff: on the whole were friendly, polite, chatty with exception of two: a young bespectacled blond haired girl and an aging man named Valises. These two blew hot and cold with different customers, we thought that they were downright rude.
Restaurant staff: again on the whole friendly, polite and chatty with the odd exceptions of appalling service standards during breakfast.
Maitre'd: a little officious when seating you, but very quick to respond to our complaint about the kitchen staff.
-
- Date of Holiday:Sep 2008
- Board Basis:All Inclusive
- Tour Operator:Thomas Cook
" Me and my family stayed at the... "
Submitted By: Mrs S Thompson
Me and my family stayed at the kipriotis panorama for 10 days. It was beautiful. Great hotel, very clean, posh and friendly. Half board was a good idea as the food wasn't as great as expected, however we went out to local restaurants for meals anyway. Beautiful scenery from the hotel, and always great hot weather, no clouds. We hired a car so it took just 5 minutes to get to kos town and to beaches as the one near the hotel wasnt that good. We found a gorgeous beach called magic beach however you'd need a car to get there as it was around 20 minute drive. The rooms were also very nice, clean and spacious with nice views onto the sea. Kos town has great nightlife! and nice little greek restaurants and shops. Suitable for everyone, lots of kids and families and couples too. Best holiday I've ever been on. Definately worth going everyone!!!
-
- Date of Holiday:Aug 2008
- Board Basis:Half Board
- Tour Operator:Thomson
" Just arrived back from a lovely 2... "
Submitted By: Mrs D Simpson
Just arrived back from a lovely 2 week stay with my husband and 2 kids (aged 14 & 10). Hotel very impressive as you arrive, vast floor space (all shiney marble) although it's 'dead' space as its never ever used. We had 2 double rooms booked but were upgraded to 2 junior suites, each had a queen sized bed, a single bed and a double sofa bed. Nicely decorated, very clean etc. We chose this hotel as Iberostar hotels usually have fantastic animation teams for the kids; however when we asked the Thomas Cook rep about it he explained that the Panorama did not have one (as its a 5 star !) but the other hotels on the complex (Maris, Kos Bay View, Hippocrates) did. But as it was peak season we probably couldn't use them, which was very disappointing. THIS IS NOT TRUE - speak to the staff on reception (Zeina was great), she explained that we could use all the facilities at all of the hotels entirely, including the bars, but we couldn't eat there (she emphasized that Panoramas restaurent was far superior and she was right). We did make a point of investigating the facilities but obviously our children missed out on the welcome meeting with the animators and had to suss out what was on and when. Mainly germans at Kos Bay View, animators spoke good english, good 'Playland' mini club for little children - guests at Panorama were not made aware that it existed and many parents/ children missed out. Maris Hotel had another animation team although entirely catering for the Italian guests, we did speak to 'chief' animator Joseph who invited our children along to the events. At week 2 we went to the welcome meeting by the Animation team, all in Italian with an entirely italian audience! Kids did enjoy their stay and made alot of friends at all of the hotels. Please be aware that the main pool at the Panorama has a scarey Lifeguard there - our kids were playing in a crowd of about 8, of 10 - 16 year olds and on day 4 the lifegaurd ordered our son out of the pool as he was too young. We explained that he was a good swimmer but he then proceeded to shout and threatened to get security, not what you want on a 5 star holiday. We spoke to Zeina who sorted everything out and he was allowed to play in the pool. Other times scarey lifeguard couldn't be found!
Food was great, bit repetitve, but generally good, however I would say it was recycled and wouldn't be allowed in UK. Pool very spacious, no fight for sunbeds at all. Pool towels available from scary lifeguard and not from reception as told by Thomas Cook rep. Enjoy working your way through cocktail list, although there is only one bar open at a time - during the day its the pool bar and after 6 until 12 its the lobby bar. The inside pool is a building site and there is generally huge expanses of rooms and floor space not used.
Enjoyed our stay - Kos Town is lovely. Do hire a bike, excellent cycle lane all the way to Kos Town. We found a lovely taverna in a local chaps' backyard - 6 tables and menu handwritten in an exercise book, we think it was called 'Never on Sunday'. Don't expect gardens all the way to the beach, not much greenery at all. You must meet Elton, barman at the Maris, tell him that they're playing your favourite song!!
Food was great, bit repetitve, but generally good, however I would say it was recycled and wouldn't be allowed in UK. Pool very spacious, no fight for sunbeds at all. Pool towels available from scary lifeguard and not from reception as told by Thomas Cook rep. Enjoy working your way through cocktail list, although there is only one bar open at a time - during the day its the pool bar and after 6 until 12 its the lobby bar. The inside pool is a building site and there is generally huge expanses of rooms and floor space not used.
Enjoyed our stay - Kos Town is lovely. Do hire a bike, excellent cycle lane all the way to Kos Town. We found a lovely taverna in a local chaps' backyard - 6 tables and menu handwritten in an exercise book, we think it was called 'Never on Sunday'. Don't expect gardens all the way to the beach, not much greenery at all. You must meet Elton, barman at the Maris, tell him that they're playing your favourite song!!
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- Date of Holiday:Aug 2008
- Board Basis:All Inclusive
- Tour Operator:Thomas Cook
" LOVELY LOVELY HOTEL.
STUNNING... "
LOVELY LOVELY HOTEL.
STUNNING MARBLE FLOORS WHEN U WALK IN.
LOVELY ROOMS LOVELY FOOD.
LOCAL BEACH ID FREE TO ALL INCLUSIVE GUESTS STAYING AT THIS HOTEL AND YOU CAN EVEN GET FREE DRINKS ON THE BEACH.
KOS TOWN IN GOOD, VERY CHEAP TO GET THEY BY BUS THAT RUNS EVERY 10 MINUTES THERE AND BACK AND LAST BUS IF U HAVING A GREAT TIME IS 2.15AM BACK.
WE FOUND THE DRINKS VERY EXPENSIVE IN KOS , ROUGHLY 4-5 EURO'S PER DRINK.
SO BETTER OF PAYING FOR ALL INCLUSIVE AT HOTEL WHICH IS ONLY 25 EURO'S PER DAY.
STAFF ARE VERY FRIENDLY AND HELPFUL.
THEIRS NO RUSH TO GO AND GET A SUNBED AS FOR 7 DAYS I GOT UP AND 9AM AND THEY WAS STILL LOADS AND LOADS OF SUNBEDS SPARE.
IDEAL FOR COUPLES AND OLDER PEOPLE AS NOTHING FOR THE KIDS TO DO WHAT SO EVER !!!!!
STUNNING MARBLE FLOORS WHEN U WALK IN.
LOVELY ROOMS LOVELY FOOD.
LOCAL BEACH ID FREE TO ALL INCLUSIVE GUESTS STAYING AT THIS HOTEL AND YOU CAN EVEN GET FREE DRINKS ON THE BEACH.
KOS TOWN IN GOOD, VERY CHEAP TO GET THEY BY BUS THAT RUNS EVERY 10 MINUTES THERE AND BACK AND LAST BUS IF U HAVING A GREAT TIME IS 2.15AM BACK.
WE FOUND THE DRINKS VERY EXPENSIVE IN KOS , ROUGHLY 4-5 EURO'S PER DRINK.
SO BETTER OF PAYING FOR ALL INCLUSIVE AT HOTEL WHICH IS ONLY 25 EURO'S PER DAY.
STAFF ARE VERY FRIENDLY AND HELPFUL.
THEIRS NO RUSH TO GO AND GET A SUNBED AS FOR 7 DAYS I GOT UP AND 9AM AND THEY WAS STILL LOADS AND LOADS OF SUNBEDS SPARE.
IDEAL FOR COUPLES AND OLDER PEOPLE AS NOTHING FOR THE KIDS TO DO WHAT SO EVER !!!!!
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- Date of Holiday:Aug 2008
- Board Basis:Half Board
- Tour Operator:DIRECT HOLIDAYS
" Last minute booking and chosen based... "
Submitted By: Miss L Evans
Last minute booking and chosen based on these reviews. Had a fantastic week. Distance from Kos Town is a good half hour walk. Local beach not great. Staff friendly, facilities good and food ok. Steep walk up a drive to the hotel, so not for the unfit. Rooms excellent, spacious and clean and sea view gorgeous over to the coast of Turkey (Bodrum). Reception area very impressive and spacious. On site shop that has a good choice of everything.
Pool areas can get a little cramped at times and the usual sun lounger hogging and bar crowding occurs by our friends from across the water. Entertainment is not great and not geared towards the English.
We hired a car and would highly recommend, as there is only one main road (M1) through the island.There are some beautiful places to see. We found a great beach on the North of the island on the last day (Rep told us the North was mainly military bases) I would say the North is the prettiest and where most of the locals go and I did not see any military bases!!
I Would stay at this hotel again.
Pool areas can get a little cramped at times and the usual sun lounger hogging and bar crowding occurs by our friends from across the water. Entertainment is not great and not geared towards the English.
We hired a car and would highly recommend, as there is only one main road (M1) through the island.There are some beautiful places to see. We found a great beach on the North of the island on the last day (Rep told us the North was mainly military bases) I would say the North is the prettiest and where most of the locals go and I did not see any military bases!!
I Would stay at this hotel again.
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- Date of Holiday:Jun 2008
- Board Basis:Half Board
- Tour Operator:Lastminute
" MY WIFE AND I ARE BOTH RETIRED SO WE... "
Submitted By: SPORTING SAM
MY WIFE AND I ARE BOTH RETIRED SO WE DECIDED TO GO IN JUNE PRIOR TO THE SCHOOL HOLIDAYS SO IT WOULD NOT BE TOO BUSY.WE DECIDED TO GO ALL INCLUSIVE IN VIEW OF THE POOR EXCHANGE RATE AND THIS PROVED TO BE AN EXCELLLENT DECISION.THE JOURNEY FROM THE AIRPORT WAS ABOUT AN HOUR AS WE WERE THE LAST DROP.I THINK THIS WAS DELIBERATE AS SOME OF THE DROP OFF POINTS LOOKED PRETTY GRIM.WE WERE IMMEDIATELY IMPRESSED WHEN WE ARRIVED AT THE ENTRANCE DRIVE TO THE HOTEL WHICH WAS WELL ILLUMINATED ON A HILLSIDE.WE ARRIVED AT THE HOTEL ABOUT 10PM AND THE MASSIVE FOYER WAS VERY IMPRESSIVE.WE ENQUIRED WHETHER THE RESTAURANT WAS STILL OPEN BUT WERE TOLD NO BUT THERE WOULD BE SOMETHING TO EAT IN THE ROOM.WE WERE SHOWN TO OUR ROOM AND A TABLE WAS LAID FOR US WITH 2 SUPERB SALADS WITH A SELECTION OF MEAT AND CHEESES TOGETHER WITH FRESH FRUIT.THE MINIBAR WAS STOCKED WITH BOTTLED WATER SOFT DRINKS AND LAGER.A LARGE APPETITE WAS REQUIRED TO EAT THE MEAL. WE VENTURED DOWN TO THE BAR WHERE WE WERE ABLE TO ENJOY A FEW DRINKS BEFORE MIDNIGHT AS ALL DRINKS AFTER MIDNIGHT HAD TO BE PAID FOR.THE FOLLOWING MORNING WE PAID OUR 1ST VISIT TO THE DINING ROOM WICH IS ON THE 1ST FLOOR AND HAS A LARGE VERANDA SO YOU COULD EAT OUTSIDE IF YOU PREFERRED. THIS WE DID FOR THE ENTIRE 2 WEEKS AS DUE TO ITS ELEVATED SITUATION THE VIEW WAS SUPERB LOOKING ACROSS THE AEGEAN TO BODRUM IN TURKEY.THE SUNSET WAS AN ARTISTS DREAM.THE CHOICE OF FOOD IN THE RESTAURANT WAS SUPERB WITH AN ABUNDANCE OF FRESH FRUIT.I NEVER REALISED THERE WERE SO MANY DIFFERENT FILLINGS YOU COULD HAVE WITH SCRAMBLED EGG.THE SUITES WERE SOMETHING TO DIE FOR AND I WAS IN DANGER OF BECOMING A CHOCAHOLIC. IF YOU ASKED FOR A GLASS OF WINE WITH YOUR MEAL YOU WERE GIVEN A HALF LITRE CARAFE. THE RESTAURANT STAFF WERE SUPERB AND IT IS WORTH CALLING THEM BY THEIR NAMES AS IT IS APPRECIATED AND THEY WILL RESPOND BY GETTING TO KNOW YOU AND WHERE YOU ARE FROM AND WILL ALWAYS SPEAK TO YOU AT EVERY OPPORTUNITY ESPECIALLY ELENI AND MANOS WHO SOON GOT TO KNOW WHERE WE LIKED TO SIT AND WHAT WE WANTED TO DRINK.THE FEMALE BAR STAFF WERE ALSO VERY PLEASANT AND THE BARS WERE WELL STOCKED WITH A VARIETY OF COCKTAILS AND SPIRITS AS WELL AS THE LOCAL LAGER.MOST OF THE SPIRITS WERE BRANDED NAMES AND WERE INCUDED WITH THE ALL INCLUSIVE PACKAGE.THIS WAS A GREAT BONUS AS I NOTICED THEY WERE QUITE EXPENSIVE TO PEOPLE WHO WERE STAYING THERE HALF BOARD AS INDEED THE BOTTLED WATER WAS.THIS PROVED TO BE A SUBSTANTIAL SAVING OVER 2 WEEKS.THE HOTEL IS PART OF A GROUP AND THERE WERE 3 OTHER HOTELS WITHIN THE GROUP WITHIN CLOSE PROXIMITY AND IF YOU WERE ALL INCLUSIVE YOU COULD ENJOY THE FACILITIES OF THE OTHER HOTELS AND FREE BAR AS THIS HOTEL IS 5 STAR AND CONSIDERED TO BE THE BEST IN THE GROUP.THIS GAVE YOU THE CHANCE OF A BIT MORE ENTERTAINMENT AS APART FROM THE WEEKLY GREEKNIGHT WITH A BARBECUE AROUND THE POOL THE ENTERTAINMENT IN THE HOTEL WAS THE SAME KEYBOARD PLAYER EVERY NIGHT. HE WAS OK BUT NOT FOR 6 NIGHTS A WEEK.ANOTHER BENEFIT OF ALL INCLUSIVE WAS YOU HAS FREE BEDS ON THEE BEACH IF YOU WANTED.THE BEACH WAS NOT PARTICULARLY ATTRACTIVE SO WE CHOSE TO STAY AROUND THE POOLS. THERE WERE AMPLE SUNBEDS AROUND THE POOL SO THE EARLY MORNING DASH TO SECURE A BED WAS NOT REQUIRED AD THE POOLS WERE LARGE ENOUGH SO THAT YOU COULD ENJOY A SWIM WITHOUT BUMPING INTO OTHER PEOPLE AND POOL TOWELS WERE PROVIDED.THE TOWELS IN THE ROOM WERE CHANGED REGULARLY AS WERE THE BEDDING.THE MINIFRIDGE WAS REPLENISHED DAILY FREE OF CHARGE AND THE ROOM WAS ALWAYS IMMACULATE EVERY TIME WE RETURNED TO IT AND THE CHAMBERMAIDS ALWAYS SAID GOOD MORNING TO YOU. I MENTIONED THE HOTEL WAS IN AN ELEVATED POSITION AND THE DRIVEWAY WAS QUITE STEEP FOR THOSE WITH WALKING DIFFICULTIES BUT THERE WAS A MINIBUS SHUTTLE THROUGHOUT THE DAY AND EVENING DOWN TO THE MAIN ROAD WHRE THERE WAS A MANNED BARRIER.WHEN YOU WANTED TO GO BACK TO THE HOTEL THE MAN ON THE BARRIER JUST TELEPHONED AND A BUS WOULD ARRIVE WITHIN MINUTES. THIS AGAIN WAS ALL PART OF THE SERVICE.THE BUS STOP INTO KOS TOWN WAS DIRECTLY OPPOSITE THE HOTEL AND BUSES RAN EVERY 15 MINUTES. THE COST WAS JUST OVER A EURO AND FOR THE MORE ENERGETIC IT WAS ONLY A 35 MINUTE WALK.IT IS WORTH NOTING IF YOU WISH TO HIRE A CAR IT IS WORTH WALING ABOUT 200 METRES UP THE MAIN ROAD OUTSIDE THE HOTEL WHERE YOU CAN HIRE JEEP FOR THE DAY FOR 40 EUROS.THE SAME JEEP HIRED AT THE HOTEL WILL COST YOU 80 EUROS. THE ONLY OTHER EXCESSIVE COST I CAME ACROSS AT THE HOTEL WAS THE ROOMSAFE WHICH WAS 40 EUROS NON REFUNDABLE FOR 14 DAYS.THIS WITH THE LACK OF VARIETY OF ENTERTAINMENT WERE THE ONLY COMPLAINTS I HAD.I BELIEVE THIS IS THE PERFECT HOTEL FOR THOSE SEEKING COMFORT GOOD FOOD AND SERVICE AND A QUIET HOLIDAY.
2 out of
2 readers found this review helpful
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- Date of Holiday:Jun 2008
- Board Basis:All Inclusive
- Tour Operator:14 NIGHTS
" Perfection! The most wonderful,... "
Submitted By: Ms H Sennett
Perfection! The most wonderful, relaxing week I have ever had. The hotel was absolutley stunning, the service was excellent and the food was out of this world! (not to mention the puddings!!!) It is ideal for couples though those with young families would find it hard to occupy them. The staff take a great pride in their service, making sure everything is exactly right. Choices for dinner seem endless and will suit all tastes. Not once did we hear noisy guests, doors banging or music from elsewhere.A truly relaxing hotel with the beautiful town of Kos on its doorstep.
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- Date of Holiday:May 2008
- Board Basis:Half Board
- Tour Operator:Thomas Cook
" This is an excellent hotel with very... "
Submitted By: Mrs J Ben
This is an excellent hotel with very few significant down sides.
It is a few miles outside of Kos which is very convenient, without having to endure the town' noisy night life. One thing to note however is that it is on the side of a hill which might be troublesome for the unfit/ less mobile.
Rooms are smart and clean - do pay the extra for a sea view - well worth it.
The restaurant has a good choice of food and very well presented. We could not fault it. We thought the drinks were a little on the pricey side but not over the top. Service was very friendly the waiters make a big fuss of the children. One thing we found frustrating though, is they do not always let you eat on the outdoor terrace, which we really like to do, even though the tables are set out there - they seem to keep this section shut at various times and it annoys me when guests aren't allowed to sit where they prefer (within reason of course).
Swimming pools are very clean though typically unheated for Iberostar ! Not too bad when you get used to it though ! No real beach to speak of nearby - a very small single beach area at the bottom of the hill but we did not venture to it.
Great play barn for young kids.
Entertainment was severely lacking at the hotel - relying instead for guests to go up the road (short walk up hill) to one of their sister hotels. This was not a great experience, since the sister hotel is even more German dominated than this one - and the animation team regularly forgot to translate (this did not make for a good game of bingo!).
That said I think this hotel is rated as one of the best on the island and I would not doubt it.
We booked everything separately which as a family saved us a small fortune - it cost us almost the same to hire a small car for the week as it would have done to get transfers for our family of four. Having a car is a great benefit to get around this small island and driving is so easy over there - there really only one main road! Parking is also easy in every town.
It is a few miles outside of Kos which is very convenient, without having to endure the town' noisy night life. One thing to note however is that it is on the side of a hill which might be troublesome for the unfit/ less mobile.
Rooms are smart and clean - do pay the extra for a sea view - well worth it.
The restaurant has a good choice of food and very well presented. We could not fault it. We thought the drinks were a little on the pricey side but not over the top. Service was very friendly the waiters make a big fuss of the children. One thing we found frustrating though, is they do not always let you eat on the outdoor terrace, which we really like to do, even though the tables are set out there - they seem to keep this section shut at various times and it annoys me when guests aren't allowed to sit where they prefer (within reason of course).
Swimming pools are very clean though typically unheated for Iberostar ! Not too bad when you get used to it though ! No real beach to speak of nearby - a very small single beach area at the bottom of the hill but we did not venture to it.
Great play barn for young kids.
Entertainment was severely lacking at the hotel - relying instead for guests to go up the road (short walk up hill) to one of their sister hotels. This was not a great experience, since the sister hotel is even more German dominated than this one - and the animation team regularly forgot to translate (this did not make for a good game of bingo!).
That said I think this hotel is rated as one of the best on the island and I would not doubt it.
We booked everything separately which as a family saved us a small fortune - it cost us almost the same to hire a small car for the week as it would have done to get transfers for our family of four. Having a car is a great benefit to get around this small island and driving is so easy over there - there really only one main road! Parking is also easy in every town.
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- Date of Holiday:Sep 2006
- Board Basis:Half Board
- Tour Operator:Booked Independently
" Just back from a week at the... "
Submitted By: Mrs A Passey
Just back from a week at the Cypriotes Panorama. Had a fab holiday.
The hotel luxury, food good ( we did half board) with lots of choice, salads cold meats, cheeses, hot meats and desserts to die for.
The room very comfortable ,we had junior suite for family 4, loads of space, t/v, sea view (see Kos town and Turkey). The towels and linen changed daily.
The hotel put on a fab Greek night ,all tables set out by the pool area. They had a bozuki band and Greek dancers, it was a lovely night. The staff all around the Hotel, could not do enough for you, all really pleasant. I will definitely go back to this hotel, well worth the 5 star rating.
The hotel is 3 km from Kos town, which is worth a visit. We hired pushbikes out and had enjoyable day.
Also first time I used Sunshine.co.uk and I was really impressed. Good efficient service and I will be using them for future holidays. I always book online and I was pleased with their service, unlike On The Beach Holidays who really messed me about.
The hotel luxury, food good ( we did half board) with lots of choice, salads cold meats, cheeses, hot meats and desserts to die for.
The room very comfortable ,we had junior suite for family 4, loads of space, t/v, sea view (see Kos town and Turkey). The towels and linen changed daily.
The hotel put on a fab Greek night ,all tables set out by the pool area. They had a bozuki band and Greek dancers, it was a lovely night. The staff all around the Hotel, could not do enough for you, all really pleasant. I will definitely go back to this hotel, well worth the 5 star rating.
The hotel is 3 km from Kos town, which is worth a visit. We hired pushbikes out and had enjoyable day.
Also first time I used Sunshine.co.uk and I was really impressed. Good efficient service and I will be using them for future holidays. I always book online and I was pleased with their service, unlike On The Beach Holidays who really messed me about.
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- Date of Holiday:Aug 2007
- Board Basis:Half Board
- Tour Operator:Sunshine.co.uk
" We were put in here after the Kos... "
Submitted By: Mr A R Heath
We were put in here after the Kos Aqua Club was full and the hotel on the whole is very good. The reception area is 5* as is the bar area.
The rooms are clean and include a free mini bar and you have carpet in the rooms. The all inclusive programme is ok although I feel that Iberostar "play at it" a little. You can only get snacks between 11.00 and 12.00. Ice-cream between 4.30 and 5.30 which is a little harsh. If going for food go early as around 8.00pm it gets very busy but the food is good with lots of choice.
The entertainment as someone has mentioned is very low key and also getting a taxi into Kos Town can be difficult so use the local buses which are fine. Also it is, I am afraid, a rush for the sunbeds as with most places. But on the whole a really nice hotel with good staff and food, not sure about 5* based on where I have been before but certainly 4* and a nice hotel. Have fun!
The rooms are clean and include a free mini bar and you have carpet in the rooms. The all inclusive programme is ok although I feel that Iberostar "play at it" a little. You can only get snacks between 11.00 and 12.00. Ice-cream between 4.30 and 5.30 which is a little harsh. If going for food go early as around 8.00pm it gets very busy but the food is good with lots of choice.
The entertainment as someone has mentioned is very low key and also getting a taxi into Kos Town can be difficult so use the local buses which are fine. Also it is, I am afraid, a rush for the sunbeds as with most places. But on the whole a really nice hotel with good staff and food, not sure about 5* based on where I have been before but certainly 4* and a nice hotel. Have fun!
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- Date of Holiday:Aug 2007
- Board Basis:All Inclusive
- Tour Operator:Med Hotels
" Excellent hotel, majority of the... "
Submitted By: Mrs J Lynch
Excellent hotel, majority of the staff very friendly. We found the reception staff a bit aloof at times. Food was very nice and plenty to chose from. Champagne and smoked salmon on offer every Sunday morning. Rooms were spacious, clean and fully air conditioned. A mini bar that is stocked daily. Plenty of sunbeds, we never had to go down and reserve them at the crack of dawn. 2 pools and a baby pool, one pool was just a deep pool with no shallow end, a life guard was on watch every day which was very good.
Entertainment at night was Steve on his keyboard singing songs, which does not sound great but he had people up every night dancing and singing, and we all had a good laugh even my 13 year old enjoyed sitting outside listening to him. You can go to the other hotels on the complex for more entertainment if you wish.
Downside - hotel safe in the room was 40 euros and you received no money back, which I thought was too expensive. My daughters room was not next to mine as requested when we booked and we couldnt move as the hotel said they were too full. They didnt really try to be fair and so I thought they were not very accomodating with this one request we had. I would definately go again. Suberb hotel..
Entertainment at night was Steve on his keyboard singing songs, which does not sound great but he had people up every night dancing and singing, and we all had a good laugh even my 13 year old enjoyed sitting outside listening to him. You can go to the other hotels on the complex for more entertainment if you wish.
Downside - hotel safe in the room was 40 euros and you received no money back, which I thought was too expensive. My daughters room was not next to mine as requested when we booked and we couldnt move as the hotel said they were too full. They didnt really try to be fair and so I thought they were not very accomodating with this one request we had. I would definately go again. Suberb hotel..
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- Date of Holiday:Aug 2007
- Board Basis:All Inclusive
- Tour Operator:MyTravel
" Absolutely superb holiday. The hotel... "
Submitted By: Mr P Henman
Absolutely superb holiday. The hotel is wonderful. The all-inclusive is a great deal, almost everything is included, beer good, every cocktail you can think of, tennis, table tennis, in room minibar (restocked daily), all are included. The only things we paid for are the pool table (2 euros), and a massage in our room (30 euros). I would recommend this hotel to anyone.
The food is superb - plenty of greek food, with a few more recognisable meals for the kids. It's a buffet, so we ended up filling our plates with loads of small portions, so that we could try everything. Plenty of stuffed vine leaves, veal, octopus, squid etc. along with the more common meats. We even had a roasted suckling pig (with it's head still on) and, how about this, smoked salmon and champagne for breakfast one morning.
We actually booked to stay in the Kipriotis Maris (part of the same complex), but when we arrived discovered that this, along with two other hotels had actually closed for the winter, and so were sent to the Panorama. We didn't complain. A rep told it was the best hotel on the island.
Here comes my drawback, the entertainment each night was a guy on a keyboard, a bit boring for the kids. That's about the only downside. During the main season you can use the facilities of all four hotels, so that won't be a problem.
There's not much in Psalidi, the beach is a bit small and pebbly, though you still get the all-inclusive via a cabin on the beach. Kos Town is lovely, and it's only about 1.5 miles away. Of the excursions we went to the Volcanic Island of Nisorys was the best (you stand in the crater with steam all around you, though it pongs a bit); Bodrum was a bit of a let down (do yourself a favour and don't go on a market day, it took three hours to get there, two hours of queuing at passport control) and don't go through the rep. We also visited Therma, this is a natural volcanic spring into the sea, we thought it would be a bit more impressive than it actually was.
I originally found the holiday on lastminute.com, then shopped around and eventually saved £700 by booking through sunshine.co.uk
I would definitely recommend this holiday to anyone. 10/10
The food is superb - plenty of greek food, with a few more recognisable meals for the kids. It's a buffet, so we ended up filling our plates with loads of small portions, so that we could try everything. Plenty of stuffed vine leaves, veal, octopus, squid etc. along with the more common meats. We even had a roasted suckling pig (with it's head still on) and, how about this, smoked salmon and champagne for breakfast one morning.
We actually booked to stay in the Kipriotis Maris (part of the same complex), but when we arrived discovered that this, along with two other hotels had actually closed for the winter, and so were sent to the Panorama. We didn't complain. A rep told it was the best hotel on the island.
Here comes my drawback, the entertainment each night was a guy on a keyboard, a bit boring for the kids. That's about the only downside. During the main season you can use the facilities of all four hotels, so that won't be a problem.
There's not much in Psalidi, the beach is a bit small and pebbly, though you still get the all-inclusive via a cabin on the beach. Kos Town is lovely, and it's only about 1.5 miles away. Of the excursions we went to the Volcanic Island of Nisorys was the best (you stand in the crater with steam all around you, though it pongs a bit); Bodrum was a bit of a let down (do yourself a favour and don't go on a market day, it took three hours to get there, two hours of queuing at passport control) and don't go through the rep. We also visited Therma, this is a natural volcanic spring into the sea, we thought it would be a bit more impressive than it actually was.
I originally found the holiday on lastminute.com, then shopped around and eventually saved £700 by booking through sunshine.co.uk
I would definitely recommend this holiday to anyone. 10/10
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- Date of Holiday:Oct 2006
- Board Basis:All Inclusive
- Tour Operator:Sunshine.co.uk
" Stayed here on a half boards basis.... "
Submitted By: Mr K Riggs
Stayed here on a half boards basis. Decor and rooms very 5* but some staff indifferent. Only the receptionist that was older than the others was of any help on arrival. The others were very matter of fact. In the restaurant the quality and choice of food was excellent and we were lucky to have Vasillas and Anastasias as our waiters. Very friendly and helpful and always ready with a bit of fun. Always chatting to the customers in their area (which is more than the other waiters and waitresses were doing!). So made a point of always being in their area even though it was a smoking part of the restaurant. Maitre'D very friendly also. Room clean and as others have noted chambermaids very efficient and always greeting you in the mornings. BIG MINUS point is no allocation of sunbeds and am ashamed to admit that it was a case of beating the Germans at their own game by putting towels on the beds in the morning before breakfast (although there is a notice in the hotel asking you not to do this). Why they cannot (as they have done in all other 5* hotels I have stayed in) allocate you a spot for the duration I do not know.
Bar staff also very pleasant but sometimes they take quite a while to serve you
However having said all that if the hotel got its act together on the attention to detail and dealt with the surly attitude of SOME staff it would rate much higher.
Bar staff also very pleasant but sometimes they take quite a while to serve you
However having said all that if the hotel got its act together on the attention to detail and dealt with the surly attitude of SOME staff it would rate much higher.
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- Date of Holiday:Sep 2006
- Board Basis:Half Board
- Tour Operator:Lastminute
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no having to rush for a sunbed as they is plenty to go around, which is brilliant.
food is fantastic.
only fault i had with this hotel is the lack of entertainment.
they is the same man on every single night playing an organ, its awful , honestly it is.
he would better suited to the 60-70 years old age groups.
if your all inclusive at this hotel , and you want to go the the beach for the day, they is a little white van parked up and you get free drinks all day and free sunbed on the beach.
buses to kos town are every 20 minutes and run right up till 2am in the morning.
Advice: lovely place to stay !!!!
Activities: the beach and the hotel restaurant
Good for: Beach