Tryp Cayo Coco Hotel

4 readers found this review helpful

I went to Tryp Cayo Coco November 2010 with a friend and I wouldn't be exaggerating when I say it is one of the best holidays I've ever had. Hotel was divine, food was delicious and the beach and location were paradisaic. I enjoyed it so much that me and my partner are going back November this year and we're both really excited

4 readers found this review helpful

It was really good worth saving up for. The people are so nice.Everyone would have a great time. The hotel rooms were amazing they tided the room everyday.. it was just the best holiday you will ever go on.

19 readers found this review helpful

Amazing! we were ment to e stopping att a different hotel in the cayos, however we got transferred to this hotel due to issues we read about the other hotel.
The flight from manchester was easy and enjoyable due to brilliant entertainment.
When we arrived in the cayo coco small aiport, we could feel the heat! we had no problem getin lugage and it took a 10 minute drive to our hotel by coach. overal from gettin of he plane it took literally an hour at most till we were in the hotel.
when we arrrived we had o check in which was very qucik and then had an hour to wait before the bell boy delivered lugage to our room.
the room was nice, compftable an clean. we didnt have any issues with insects etc, in the room during our stay.
once we had unpcked we go into the ppool, which was amazing! it had fiendlys staff who were s entertaining! there were fashion shows, live reggaeton singers by the pool along with the staff playing crazy games and compotions. i won a bottle of red wine playing bingo by the pool.
the food was averag, it gave some people diharria but thats mainly bcause it is different. i was ill a day becuase i stayyed outin the sun too long, so beware. dont over do it in the first few days until yu get used to the heat.
the drnks were unlimited whic was great and there wer snack bars u could get burgers, hotdogs etc.
there was a beach party everynight after the show. the shows were dancers, (amazing!!!!!!!!) live reggaeton music, fashion shows, compotitions, kids disco. it was great! along with alchol, snacks, donkey rides for kids it had alot to do. the kids disco started a half8, theshow began at 9.45, and the beach party finished at 2.00am. The pool is open allhours.
Really upset when i came home. meet al staff who were amazing. miss them soooo much. will 10000000000% be returning next year!! out of this world. loved it sooo much!!

7 readers found this review helpful

was a fab holiday just came back 11 feb 2009 people were great, hotel had everything you needed food was really nice rooms good mine was over looking the sea, beach was one of the best in the world, entertainment every night and roung the pool all the time, we went to the mainland and hired a car anyone going to cayo coco must go to maron to see how they really live was a eye opener,if your after a relaxing holiday its the place to go outside the hotel there is nothing tho its in the middle of know where like all the hotels its not like greece, spain ect where there are shops, bars ect outside hotel cayo coco istnt like that there isnt anything there so be aware when you go its remote. over all excellent holiday and will be going back next year for sure

7 readers found this review helpful

Just got back this morning from a 2 week stay at Hotel Tryp Cayo Coco . . . .
OUTBOUND FLIGHT
We flew out from Manchester on 9th Nov and due to the hurricane our flight diverted to Varadero and we stayed one night at the 5* Hotel Tryp Peninsular (which was excellent)
We had paid for Premium Class so upon arrival at Manchester Airport we used the seperate check in desk (once they stopped economy passengers from using it!) After check in it was straight through Passport Control using the 'Fast Lane' to jump the mega long queue and into the VIP Lounge which was included free with our tickets.
Premium Class were boarded first and were all offered complimentary drink within minutes of sitting down. With the upgraded entertainment 'extras' it was possible to watch all selected movies and play all the games at any point during the 10hr flight. It was nice to watch movies when you wanted and pause them etc on the seat back screens, rather than having a tape player system (as per return flight!)
During the flight, even if not offered, drinks were available at any time by asking a member of the cabin crew and we received two meals.
Upon landing at Varadero, by the time we got through passport control, all the Premium Luggage was already going around on the conveyor with the sniffer dog checking all cases (good exercise for it!)
TRANSFER
After the overnight stay at the Tryp Peninsular, we had to endure a 7.5hr coach journey the following day to get from Varadero to Cayo's. It was not until the coach was in motion that it was announced no food and drink was provided and the total journey time, which caught most passengers out!
Anyway the Hotel Tryp Cayo Coco . . .
FOOD
* First night the buffet was shut so all guests had to use just 2 of the Restaurantd which were open
* Second Night the hotel management decided without warning to close all the restuarants so we lost reservations.
* 3rd night, just after flights from Gatwick and Toronto arrived, the buffet again was closed with no notice, which resulted in most people waiting 2-3hours trying to get into the restaurants. Some people failed to eat as they closed at 10pm!
Generally 'hot' food was almost always cold and undercooked from the buffet counters. Most people tended to get freshly cooked meats and pasta from the Chefs who cooked it fresh at the Grills.
However I would definately recommend the Pizza Takeaway Restaurant (open lunchtimes) and the Italian Restaurant.
ACCOMMODATION
*Even thought we arrived a day late and at 6pm, our room was still not ready!
*Room was unclean, damaged decor, lights/tv didnt work (got rectified), air con leaked mega style, constant damp smell,
*'Fresh' Linen and towels were always stained
During our stay, most of the ground floor rooms were having a 'facelift' so maybe the standard and cleaniness of the rooms may improve for future guests
STAFF
* Most staff were friendly and helpful, however most waiters expected to be tipped.
* During our stay, ourselves and other guests had money and personal belongings taken from the rooms and we even caught the chambermaid red-handed before we checked out! However the hotel staff got quite arsey when we reported it and nothing was done about it!
ENTERTAINMENT
* Very poor and definately not entertaining. Not much to do on an evening. It all seemed repetitive and boring.
* Some nights saw 'actors' in the Buffet / Lobbey Bar Area such as Living Statues, and Charlie Chaplin which were kinda good.
* During the day, the Animation Team did offer 'Crazy Game Time', water volleyball, aquagym, hockey etc as well as kids club.
POOL/BEACH
* The main pool was large and included Aqua Bar which served drinks and Burgers/Hot Dogs during the day.
* Pool was cleaned daily
* The Canadians are worst than the Germans for reserving sun lounges around the pool. Even at 7am most lounges had towels on!
* There was a second, more quieter (until the Canadian Students found it!) pool towards the Italian & Oriental Restaurants which also had a small bar area.
* The beach was not appealing as often the tide was right upto the resort, leaving no sand!
* During the 2nd week, the beach was covered in washed up jellyfish!
INWARD FLIGHT
* Transfer from Hotel was on time at 1330 and our tickets showed a revised flight time of 1615
* Transfer to Cayo Coco Airport is literally like 10minutes!
* Check in had 2 Desks for Premium, 3 Desks for VIP Lounge (20 peso charge, worth booking in advance) and the rest were for econonomy.
* Airport was clean, but very basic and limited choice in Duty Free (spread between 3 or 4 outlets!)
* Boarding commenced at 1530 and the Captain advised that due to strong Atlantic winds in our favour, we would have shorter flight time, which meant we would have to stay at the gate until 1645 as Manchester Airport dont like early arrivals!
* Premium Cabin seemed to have less leg room than outbound flight, and the seats werent as comfy. The Entertainment choice was from the 'tape deck' which was problematic with most channels not playing or being repeated! Very annoying to watch a film/tv show then have to join another program mid flow!
* During the final descent into Manchester at approx 0550, as we were about 45 seconds from touching down on the runway, the Captain suddenly aborted landing and abruptly had to get the plane back in the air which shocked most passengers. As we circled Greater Manchester, the Captain apologised and advised that the aborted landing attempt was due to a drastic change in wind speed on the ground so therefore we would have approach from the other side.
* Finally landed at approx 0605 after circling Manchester. Unlike Vardero Airport, Premium Luggage did not come off first and was mixed in with Economgy Class luggage.
OVERALL
I would definately not recommend the Hotel Tryp Cayo Coco to anyone as it currently stands. As other reports suggest, it struggles to be a 3* Hotel, nevermind the originally advertised 4*. The theft of items from room was the final nail in the coffin for us, as the Hotel Management failed to take appropriate action.
This is the first holiday where we've been counting down the days to go home!
Also the Premium Class did not live upto the expectations and with Economy getting almost as much leg room (changed after we booked) I really can't see how anyone can justify the extra cost for the service you actually receive.

9 readers found this review helpful

I went to tryp cayo coco on a couples holiday with my boyfriend his sister and her boyfriend. We were also slightly nervous about going after reading some of the reviews, but honestly i think some are slightly over exagerrated! :) The flight was a little cramped and uncomfortable but the heat that hits you when you get off that areoplane makes you completely forget about it.
The hotel is a little 'tatty' on the outside but what do you expect from a country that does not have the kind of money that we do. you are paying to experience a different culture so why moan when you haven't got prestine new decorated buildings ? I think it adds to the charm of this place.
The staff are extremely friendly and you will meet some characters that you will never forget. We stayed in the Flamingo apartments so we overlooked the family of flamingos which was a beautiful sight in the evenings and mornings alike.The rooms were clean and spacious and regularly maintained by a hard working cleaner. The buffet to be honest wasn't really that great but the different restaurants around the complex certainly made up for it.
The Beach well what can i say .... Beautiful...... pure white sands and warm water what else could you ask for? perfect for relaxing and topping up that tropical tan. It did get quite windy there but it was a nice warm wind which took the edge of the heat. Watch out for little pink somewhat see-through jelly fish, as there seemed to be quite alot of them in the water to which my partner found out when he got stung on the arm.
Also our friend had tummy problems whilst there which he had to see medical staff, who were very helpful, empathetic and new exactly what you needed to help get you well again. Just be careful with what food you select from the buffet like with wherever you go in the world, their meat and eggs e.t.c might not be suitable for our digestive system!
On the whole the holiday was lovely for relaxing but as a young couple if you dont book some of the trips your tour operator supplies you could get a little bored. Also if any of the staff ask you to bring back a letter refuse them no matter how genuine they seem as the security at the airport are very thorough and its not worth the risk!
If you want a holiday that is hot, beautiful and relaxing then this is the place! We also highly recommend the scuba diving and snorkelling as the coral reef is beautiful.

8 readers found this review helpful

We spent two weeks at the Tryp in July 2008 with extended family and overall had a great holiday.
ROOMS
We looked at all the room locations and decided that Blocks 10 or 11 were the best ones for us.
We e-mailed the hotel in advance and requested four rooms in Block 10. When we arrived, we had been allocated rooms 1044, 1043, 1042 and 1039 overlooking the small pool. These were perfect location as they are in the quieter part of the resort, yet only a 2-3 minute stroll to the main pool and lobby area. The rooms were dated and did need a little TLC, but they were kept clean by our maid, and we had clean sheets and fresh towels every day. The room did smell a bit musty when we arrived, but a quick 30 minute blast from the air conditioner soon cleared this, and we had no further problem. The beds are huge and very comfortable. We didn't spend much time in the room apart from sleeping, so they were OK. Water from shower is hot, and there is a hairdryer in the bathroom, so don't bother taking one with you.
POOLS/BEACH
Main pool - We didn't spend much time at the big pool as we found it too hot for us, not much breeze or shade. If you like to take part in lots of activities, there always seemed to be something going on there. We did have lunch at the swim-up bar one day, just for a change.
We found there was more shade around the small pool near blocks 10-11, and it also had its own bar and close access to the beach. This pool was cleaned every morning, and the waiter will keep you supplied with drinks all day – wonderful guy. The water was lovely and warm and perfect for swimming in.
You do need to put your towels on the sunloungers before 7.30 am. but please only do this if you are intending to use them. On our first couple of days, one family put their towels out at 6.30 am and then removed them at 6.00 pm. We never saw them use the sunloungers at any time during these two days – very rude.
The beach was amazing, clean soft sand and the sea was lovely and warm.
FOOD
The food in the buffet is OK and you will not go hungry. Use your common sense and stick to the food which is cooked in front of you. The pasta station is the best, the guys fry meat/fish/prawns/vegetables before you, and then add the pasta/garlic/sauce and fry it altogether for you. Absolutely delicious. There is also a station frying pork, chicken, fish etc. which are also worth trying. Breakfasts were very good, with freshly cooked bacon, eggs, omlettes etc.
The cakes which were served as dessert were too sweet for my taste, but try the ice cream, when it is available, as it is absolutely delicious.
The Pizza Resaurant was not open during our stay as it was having the roof refitted, so that was a disappointment. However, you can get pizza's at the Grill Bar by the beach at lunchtime.
The grilled pork and fish were also very good here.
We tried four a-la-cartes, International, Seafood, Italian and Oriental. The Oriental was the best, closely followed by the International and Italian. The Seafood was not very good.
The toasted sandwiches from the 24 hr bar are very good if you feel peckish between meals !
STAFF
98% of the staff were wonderful. The staff in the buffet at breakfast/lunch were great and could not do enough for you. We found the staff at the buffet in the evening to be quite rude.
On two occasions we tried to get in at 7.15 pm as we had small children with us, and
we found there were no tables available. Not a problem – we went back at about 8 pm and then a waitress refused to re-lay a table for us and sent us to another section of the buffet where they also refused to re-lay a table for us (the buffet doesn't close until about 9 pm !!).
The second time this happened, we complained to the Restaurant Manager, and the tables were quickly re-laid, and we had no further problems with this.
We also found the bar staff in the main Lobby Bar to be quite rude on occasions, especially if a female went to the bar on their own which we found quite strange We smiled, and tipped, but it didn't make any difference, they still ignored us.
The staff at the 24 hr bar were totally different, very friendly and could not do enough for you.
The gardners would smile and wave when you walked past them. If you smile and wave back, then their smile would get even bigger.
The evening entertainment was very good, but a bit repetitive after two weeks.
TRIPS
We only did the speedboat trip. The boats go very fast and are really good fun. The snorkelling was good but beware if you are not a strong swimmer, the current on the swim back is against you and it is very strong.
There is a rope down the middle of the river which you can use to help pull yourself along, but some of us struggled even using this.
There is a reef just outside the Grill Bar at the beach where you will see lots of the same kind of fish. Just look for the strip of darker blue water. The fish love banana's, and will bite your finger if you don't let go of the food quickly enough, as one of our guys found out.
OVERALL
It was a great holiday, the sun is VERY HOT so take plenty of sunscreen, minimum 30 SPF.
Mossies – if you normally get bitten elsewhere, then you will definitely get bitten here.
We used plenty of repellent with 50% deet but it didn't make the slightest bit of difference as one of the ladies in our group got really bad bites and had to visit the nurse on several occasions.
I only got one small bite, but then I rarely do get bitten, so I mustn't taste very nice !
The swamp did smell a bit on occasions going to the buffet but hold your breath for 5 seconds while you cross the small bridge and then it isn't a problem. To be quite honest, I've smelt far worse in Greece.
The gardens are immaculate and the gardeners are always working hard to keep them that way.

6 readers found this review helpful

I went to tryp cayo coco on the 6th of July for 2 weeks, drove from scotland to manchster. Flew with Thomas Cook, the flight was okay. Got 2 meals... it toke 8 hours allthough the entertainment wasnt very good. I am 15 so you will get this from a teenagers point of view
When we got to Cayo Coco it was really quick to get out of the airport and collect our luggag. We found our thomas cook guy and got on the bus, the drive took about 15 miniutes. Once there it was very quick to check in and get our keys, the safe key is free however if you lose it you have to pay.
Oay, now i am going to tell you about our holiday to Tryo Cayo coco. After reading lots of bad reviews i was concerned about the holiday and that it was going to be bad. Ill tell you now, it wasnt! Our room was very basic but it done the job, there were quite a few enlglish channels on the TV. TBS, The movie channel, another movie channel, BBC world news and CNN. We were in Room no. 966. I would reccomend getting one in block 9, 10, 11 or 12. These are just the right distance away frrom the pool, beach, buffet and nightime entertainment and when you were in your room at night we couldnt hear anything.
FOOD : GET IT INTO YOUR HEAD!! THE FOOD ISNT GOOD, the meat was always overcoocked, the stuff that was out in the buffet was always cold most of the time anwyay. There are however stands were there are people who cook the food fresh. At breakfast there is an omelette bar which was always very good. At lunch there were meat and pasta bars and same at dinner. There are restraunts that you can go to, the ones that we went to were all good. we went to... Oriental, BBQ, Seafood and the worldwide one. They were all really good but Oriental was the best. You could only book 3 restraunts per week though.
Bars : There were 4 bars around the resort. Ill start with the lobby bar "El mar", this bar had the biggest variety of drinks but the staff only served the people who they were clossest to nomatter how long you waited so you have to jump right in beside one of the bartenders, the seats around the looby bar were good and ther was a waiter or waitress that would ome to clear your table and take an order for drinks.
24 hour/Snack bar : This bar only gave toasted sanwiches allthough they only ever seemed to have Ham and Cheese, it was open 24 hours and the staff were better because there was a que formation so it was actually fair.
Swim up bar : The swim up bar was okay, they didnt have much drinks and there was only usually about 1 or 2 people there. at 12 they wuold start making chips, hot dogs and hamburgers. It shut at half 3
Bar at the Bar and Grill : This bar had a good selection of drinks but the people behind the bar toke ages because they showed off all the time by doing fancy stuff with the ice.
Stuff to do duning the day : There was quite alot to do. There was... Ping pong taables(2) allthough alot of the time they never had any equipment beause people would keep the equipment all day. You get equipment at the place where you get towels. Tennis courts(2) were good, the equipment was good, you got it in the gym. The gym had not alot of stuff in it but it was okay. There were also basketball courts but it was way to hot for that. The pool, i spent most of my day at the large pool, they always had something going on. There was.. Pool volleyball which was really good, pool basketball which was good, Water Polo, good. Bingo, Music quiz, Crazy games, foozball championships and pingpong championships.
Stuff to do at night : There was always entertainment on at night. There was a kids show that started at 8-9 but was very repetative. They handed out certifacates until quarter past then the main show would start. There were different acts on each night most were good, some wernt. At 11 the show would finish and the disco started, the disco was quite the first few nights but picked up, it was usually good and they played british/american music.
Beach : There is hardly any sand at the beach but there are alot of beds, i preffered sitting at the beach because there was a breeze and it was cooler than at the pool. My mum got up at half 8 and went down the beach and she usually got good beds. There was a man who helped you get beds and picked out the best ones, my mum tipped him a paso every day. There is also a bar at the beach but alot of the time it was closed.
People And Staff : Most of the staff were really friendly and always helped out. The people there was very friendly, it was very easy to make friends. Most of the people were Canadians, there were also quite alot of Brithish, Norwegien, Spanish and Croatian. Americans arnt allowed into cuba because of the drugs.
Location : Cayo coco wasnt near any towns. It was an island just of cuba, there was hardly residents, there were about 4 resorts on the island. There were trips to Havana and other cities but ill mention them next
Excurtions : The only excursion we did was snorkling. It was 20 cuban pesos and they toke you out on a catamarang and went snorkling, it was really good. the place was swarming with fish. Other ones i can remember was the overnight trip to havana but it was about 150 pesos pp. There was fishing, Full day of half day. Jeep safari.....
Things i forgot to metion : There was a shack to the right as you are walking down to the beach that you can get cayaks, snorkling gear, palle boats for a 3 paso deposit. Beach bar but i mentioned that allready. There was a volleyball cour on the beach but it was never played on and it was on a slant. There was football on at 5 oclock, meet at the DJ booth beside the theatre.
In general i had a really great time, i wouldnt go back but only because i would like to try somewhere else closer to central cuba.
I'm sure you will enjoy it. Hope you have a great time
If you have any questions....... Celticmuff@hotmail.co.uk

3 readers found this review helpful

This holiday was the best ever!!!!
I read all the bad reviews and allthough bits of what they said I could see when I got there, it really wasn't a big deal at all!
Yes the drinks run out, but there is always an alternative. The food isn't great but that's what I expected in a relatively cheap all inclusive! We found that if you booked your restuarants at the guest services they would tell you they were fully booked but if you went to make your reservation directly with the restuarant (with a few peso's in your pocket) they would 90% of the time fit you in!
The rooms do need updating but they are perfectly clean and cormfortable... beware of the maids little money making schemes though!!! Our maid Aida, would never put a refil of water in our room so we would call reception and ask them for this and she would come and give it to us and hint at how hard she had worked on the room etc! One evening our air con broke and we were transfered to another room just for the night which i thought was excellent!
The evenings can get a bit boring as the show stops at 11pm and there is a nightclub but the only time it is busy is when the Candadian students are there, so if you are looking for nightlife this is NOT the holiday for you!
We meet some great people! It was quite surprising how many young couples there were as me and my partner are both in our early 20's.
Beware also of one of the entertainment team... I can't remeber his name but he ripped my friends off by telling them that he would take them to the best resturant in Cuba they paid him 80 pesos for him to take them back to his house in Moron (which is quite an intimadating place!) and then put pressure on them to buy cigars of him for another 90 pesos! but he was the exception as the rest of the entertainment team were brilliant!!!! Especially Yomi and Ray!!!! Also if you go to the quieter pool Edgar at the bar is brilliant and William at the back of the buffet resturant is lovely jubbly as he would say!!!!
All in all I had a great time... the hotel could have been better but if you go to a cheap hotel in a poor country this is amazing value for money!!! And I think that all the people that have written bad reviews are just finding things to moan about!

4 readers found this review helpful

We've just returned from an excellent holiday at this hotel and intend to return with more family members (no better recommendation).
After reading some reviews here before going I was a bit concerned but we had a great time with no complaints at all, other than perhaps certain foods in the main buffet could be a bit hotter on the odd occasion. On forums like this one I think with respect to others it might be a case of 'you only hear about the one unsatisfied customer rather than the ninety-nine satisfied ones'.
Our holiday last year was in a 4 star all-inclusive in Mexico and it was the best holiday we've ever had and a hotel that would be hard to match. As this one was about £800 cheaper for the two of us though we decided to try it out this year. Whilst not quite matching the one in Mexico it was close enough to make us want to go back again.
The rooms were well air conditioned, plenty of food choice between the various restaurants and main buffet, bars well stocked, very good pool facilities, beach and seawater excellent, and a very hard working entertainments team. Although the rainy season it only rained once which was at night and so we didn't even see it. Average temperature was 34 Celsius and sunny for about 95% of the time. The excursions were all well priced and very good value and there was no hard sell, just a very helpful and informative rep (Cuban) who did everything he could to help you.
It's a very popular destination for Canadians which is fine but check with your tour operator what months the Canadian students go there. They tend to organise college trips during certain breaks. We had 300 arrive one week and although they didn't cause any problems they do get carried away being allowed to drink (higher drinking age in Canada). They certainly act a lot better than British teenagers abroad. They get loud but are friendly (we've invited some to visit us).
The staff were all really friendy and if you gave them the occasional peso tip they would remember you and look after you. In a country where people make so little money the tips are very important to them and it helps them improve their lifestyle. Even if you don't tip them they still looked after you very well and are very friendly.
As one of the beach lifeguards said " this isn't Cuba it's paradise, Cuba is out there". Before complaining about the people, food or anything else holiday makers should bear in mind it's a poor country with low wages and many shortages. Tourism is imensely important to them and hotels like this one and their staff ensure that holidaymakers are well looked after and get the best they can provide.
For a good holiday my tip would be to adjust your expectations according to the country you are visiting - don't act like an American and complain at everything that isn't exactly like it is back home!!! A Canadian couple we met have been to Cuba six times, each time to a different part of the island, and they said this was the best resort they've been to.
Cuban people try extremely hard to please and succeed, and if you are courteous to them in return they really appreciate it.
We didn't speak to anyone there or on the flight back who didn't thoroughly enjoy themselves, young and older alike, so give it a try!